Wednesday, March 30, 2016

Broadband Incident Report : ADSL : WIVELSFIELD GREEN MUX 102 : LOSS OF SERVICE (CI) : Reference 15018 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15018   Issue : FINAL  
  Detected Date: 30/03/2016   Detected Time: 09:45  
  Start Date: 30/03/2016   Start Time: 09:45  
  Actual Clear Date: 30/03/2016   Actual Clear Time: 20:55  
     
  Incident Headline: ADSL : WIVELSFIELD GREEN MUX 102 : LOSS OF SERVICE (CI)  
     
  Incident Details: Loss of internet services for 45 Broadband customers.  
  Closure Details: Customer service was restored at 20:55 following hardware being changed at Wivelsfield Green. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01444
 
  Duration: 0 days 11 hours 10 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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