Broadband Incident Report : : 4 MUXES NORTH SCOTLAND : LOSS OF SERVICE EPEW : Reference 108558 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	108558		Issue :	1
	Detected Date:	10/12/2016		Detected Time:	00:57
	Start Date:	10/12/2016		Start Time:	00:57
	Anticipated Clear Date:	10/12/2016		Anticipated Clear Time:	02:57
	Next Update Date:	10/12/2016		Next Update Time:	01:57
	Incident Headline:	: 4 MUXES NORTH SCOTLAND : LOSS OF SERVICE EPEW
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Operational teams are carrying out initial remote diagnostics. Loss of internet services for {800} Broadband customers. : Transmission night team to manual switch the protection path 02:00 - 06:00 which may impact on customer service
	Dialling Codes Affected:	01470 01478

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.