Wednesday, December 7, 2016

Broadband Incident Report : ADSL : SKEABOST BRIDGE : MUX 101 : LOSS OF SERVICE (CI) : Reference 108005 : Issue FINAL :

Incident Manager - Automatic Mailer.

  BT Wholesale - Broadband Incident Report  
  Please read the following incident report as it could have an impact on some of your end users  
  BT Incident Reference: 108005   Issue : FINAL  
  Detected Date: 06/12/2016   Detected Time: 21:06  
  Start Date: 06/12/2016   Start Time: 19:48  
  Actual Clear Date: 07/12/2016   Actual Clear Time: 00:50  
  Incident Headline: ADSL : SKEABOST BRIDGE : MUX 101 : LOSS OF SERVICE (CI)  
  Incident Details: Loss of internet services for 175 Broadband customers.  
  Closure Details: Customer service was restored at 00:05 following the removal of a fibre micro-bend within the fibre tray at Portree. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
  Duration: 0 days 05 hours 02 minutes  

This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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