Broadband Incident Report : ADSL : SKEABOST BRIDGE : MUX 101 : LOSS OF SERVICE (CI) : Reference 108005 : Issue 6 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	108005		Issue :	6
	Detected Date:	06/12/2016		Detected Time:	21:06
	Start Date:	06/12/2016		Start Time:	19:48
	Anticipated Clear Date:	07/12/2016		Anticipated Clear Time:	02:30
	Next Update Date:	07/12/2016		Next Update Time:	01:30
	Incident Headline:	ADSL : SKEABOST BRIDGE : MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of internet services for 175 Broadband customers. The TNOC have raised a FRAC requesting a Precision Test Officer assist the investigations. The EES engineers remain onsite at Dunvegan and Portree. Spares are en route to site with estimated delivery times ranging from 01:42 to 03:39. Root cause and estimated time of repair are not known at present. Next update will be issued by 01:30 or upon a significant development.
	Dialling Codes Affected:	01470

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