Broadband Incident Report : : CHELWOOD GATE MUX 101 : LOSS OF SERVICE (CI) : Reference 14545 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	14545		Issue :	5
	Detected Date:	15/03/2017		Detected Time:	13:04
	Start Date:	15/03/2017		Start Time:	12:48
	Anticipated Clear Date:	15/03/2017		Anticipated Clear Time:	19:00
	Next Update Date:	15/03/2017		Next Update Time:	19:00
	Incident Headline:	: CHELWOOD GATE MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The ordered spare has been delivered and the engineer has now arrived to complete the change out. Estimated time of repair is unknown and the next update will be issued upon service restoration or with a significant development.
	Dialling Codes Affected:	01825

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.