Wednesday, March 15, 2017

Broadband Incident Report : : CHELWOOD GATE MUX 101 : LOSS OF SERVICE (CI) : Reference 14545 : Issue 4 :

Incident Manager - Automatic Mailer.

  BT Wholesale - Broadband Incident Report  
  Please read the following incident report as it could have an impact on some of your end users  
  BT Incident Reference: 14545   Issue : 4  
  Detected Date: 15/03/2017   Detected Time: 13:04  
  Start Date: 15/03/2017   Start Time: 12:48  
  Anticipated Clear Date: 15/03/2017   Anticipated Clear Time: 19:00  
  Next Update Date: 15/03/2017   Next Update Time: 18:00  
  Incident Headline: : CHELWOOD GATE MUX 101 : LOSS OF SERVICE (CI)  
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

  Progress Details: Loss of service to 128 individual customers. The ordered spare has an estimated delivery time of 17:30 and a task is being raised for an EES engineer to attend site, meet the courier and install the spare card. Root cause and estimated time of repair are unknown at present. Next update will be issued by 18:00 or upon a significant development.  
  Dialling Codes Affected:

This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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