Thursday, June 15, 2017

Broadband Incident Report : : BUCKSBURN MUX : EMERGENCY PEW : Reference 32114 : Issue 1 :

Incident Manager - Automatic Mailer.

  BT Wholesale - Broadband Incident Report  
  Please read the following incident report as it could have an impact on some of your end users  
  BT Incident Reference: 32114   Issue : 1  
  Detected Date: 15/06/2017   Detected Time: 09:12  
  Start Date: 15/06/2017   Start Time: 09:12  
  Anticipated Clear Date: 15/06/2017   Anticipated Clear Time: 11:12  
  Next Update Date: 15/06/2017   Next Update Time: 10:22  
  Incident Headline: : BUCKSBURN MUX : EMERGENCY PEW  
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

  Progress Details: Customer impact: A fault has been identified on a line card on one of our 20C MUXs in BUCKSBURN HISTORIC exchange. The issue is not currently causing major service issues for customers and no fault reports have been received. There will be a 30-40 minute outage between 02:00 and 04:00 on the 16th June 2017 while work is being carried out.

Current Situation: Emergency PEW for work taking place between 2am and 6am on 16th June. The next update will be at the commencement of the work.
  Dialling Codes Affected:
01224 01337 01467 01651

This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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