Friday, September 8, 2017

Broadband Incident Report : ADSL : FINTRY : MUX 101 : LOSS OF SERVICE : Reference 51270 : Issue 3 :

Incident Manager - Automatic Mailer.

  BT Wholesale - Broadband Incident Report  
  Please read the following incident report as it could have an impact on some of your end users  
  BT Incident Reference: 51270   Issue : 3  
  Detected Date: 08/09/2017   Detected Time: 03:15  
  Start Date: 08/09/2017   Start Time: 03:11  
  Anticipated Clear Date: 08/09/2017   Anticipated Clear Time: 07:30  
  Next Update Date: 08/09/2017   Next Update Time: 06:30  
  Incident Headline: ADSL : FINTRY : MUX 101 : LOSS OF SERVICE  
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

  Progress Details: An EES engineer is currently onsite at Barrhead carrying out investigations. The same engineer will attend Scotstoun afterwards if required. Spare hardware has been ordered and is expected to arrive by 06:25 and 07:05. A Precision Test Officer (PTO) has also been requested to attend Barrhead as a parallel action, ETA to be advised when allocated. Root cause and estimated time of repair are unknown at present. Next update will be issued at 05:45 or sooner should there be a significant development.  
  Dialling Codes Affected:

This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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