Tuesday, September 5, 2017

Broadband Incident Report : ADSL : MULTIPLE MUXES WEST SCOTLAND : LOSS OF SERVICE : Reference 50807 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50807   Issue : FINAL  
  Detected Date: 05/09/2017   Detected Time: 17:08  
  Start Date: 05/09/2017   Start Time: 17:00  
  Actual Clear Date: 05/09/2017   Actual Clear Time: 19:48  
     
  Incident Headline: ADSL : MULTIPLE MUXES WEST SCOTLAND : LOSS OF SERVICE  
     
  Incident Details: Loss of internet services for 607 Broadband customers, across 7 ADSL muxes.  
  Closure Details: Service fully restored at 19:48 after a hardware change on SDH network at Glasgow. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01360 01369 01436 01499 01700
 
  Duration: 0 days 02 hours 47 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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