Broadband Incident Report : : MULTIPLE MUXES WEST SCOTLAND : LOSS OF SERVICE : Reference 50807 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50807		Issue :	3
	Detected Date:	05/09/2017		Detected Time:	17:08
	Start Date:	05/09/2017		Start Time:	17:00
	Anticipated Clear Date:	05/09/2017		Anticipated Clear Time:	22:00
	Next Update Date:	05/09/2017		Next Update Time:	19:00
	Incident Headline:	: MULTIPLE MUXES WEST SCOTLAND : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Loss of internet services for 1245 Broadband customers, across 7 ADSL muxes. The ADSL and TNOC operational teams are investigating cause of failure. Root cause and estimated time of repair are unknown at present. Next update will be issued by 19:00 or upon a significant development.
	Dialling Codes Affected:	01360 01369 01436 01499 01700

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.