Sunday, May 6, 2018

Broadband Incident Report : ADSL : WORTH MATRAVERS : MUX 101 : LOSS OF SERVICE (CI) : Reference 638052 : Issue FINAL

Incident Manager - Automatic Mailer.

  BT Wholesale - Broadband Incident Report  
  Please read the following incident report as it could have an impact on some of your end users and/or services  
  BT Incident Reference: 638052   Issue : FINAL  
  Detected DATE: 06/05/2018   Detected TIME: 07:28  
  START DATE: 06/05/2018   START TIME: 07:24  
  Actual CLEAR DATE: 06/05/2018   Actual CLEAR TIME: 16:03  
  Incident Headline: ADSL : WORTH MATRAVERS : MUX 101 : LOSS OF SERVICE (CI)  
  Closure Details: This was a child incident of IMT638064/18. Customer service restored at 14:42 following the SDH service which carries the ADSL being moved onto dark fibres following a partial fibre cable damage at Wroughton.  
  Dialing Codes Affected: 01929  

This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

No comments: