Sunday, May 6, 2018

Broadband Incident Report : ADSL : WORTH MATRAVERS : MUX 101 : LOSS OF SERVICE (CI) : Reference 638052 : Issue UPDATE 3

Incident Manager - Automatic Mailer.

  BT Wholesale - Broadband Incident Report  
  Please read the following incident report as it could have an impact on some of your end users and/or services  
  BT Incident Reference: 638052   Issue : 3  
  Detected DATE: 06/05/2018   Detected TIME: 07:28  
  START DATE: 06/05/2018   START TIME: 07:24  
  Anticipated CLEAR DATE: 06/05/2018   Anticipated CLEAR TIME: 17:00  
  Next Update Date: 06/05/2018   Next Update Time: 15:30  
  Incident Headline: ADSL : WORTH MATRAVERS : MUX 101 : LOSS OF SERVICE (CI)  
  Incident Details: At the moment some of your End Users may be experiencing a loss of service.  
  Progress Details: This is running as a child case of parent incident IMT638064/18. The Precision Test Officer ( PTO ) has advised the cable damage has been located and the jointers are currently moving the impacted services onto dark fibres within the same cable. Next update will be issued by 15:30 or upon a significant development.  
  Dialing Codes Affected: 01929  

This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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