Thursday, October 20, 2022

Major Network Incident affecting the Shetland Isles - HD395964 - UPDATE 1


 

 

 

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Major Network Incident

HD395964  update 1

 

 

Hello,

 

We have an update on the major network event affecting the Shetland Isles.

 

Engineers are now on site on the Shetland Islands ready to perform testing and ascertain if the current in-tact fibres are useable.

 

The Emergency Response Team are in the process of collecting the ECC ( Emergency Control Centre ) vehicle to take it to Aberdeen, at which point it will take a Ferry at 17:00 (UK Time) over to the Shetland islands to assist with connectivity on the island.

 

We will provide further updateupon significant developments.

 

We're sorry for any inconvenience

 

Thanks,

 

Michael Gauterin

Director Service Operations

BTWholesale Customer Service

 

T: +44800 783 5639 option one

E: broadband.eco.admin@bt.com

W: www.btwholesale.com

BT Wholesale is a world-class enabler of converged network solutions

 

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