Major Network Incident affecting the Shetland Isles - HD395964

 

 

	Major Network Incident HD395964     Hello,   We need to make you aware that a major network event has been declared affecting the Shetland Isles.   The root cause of failure has been confirmed and is due to a sub-sea cable planned works carried out by a third-party provider. Due to a break in a third-party subsea cable connecting Shetland with the Scottish mainland, some phone, broadband and mobile services are affected.   Engineers are working to divert services via other routes as soon as possible  and our external subsea provider is also looking to restore their link quickly.   Anyone who needs to call 999 should try their landline or their mobile, even if they don't have signal from their own mobile provider.   We will provide further updates upon significant developments.   We're sorry for any inconvenience   Thanks,   Michael Gauterin Director Service Operations BTWholesale Customer Service   T: +44800 783 5639 option one E: broadband.eco.admin@bt.com W: www.btwholesale.com BT Wholesale is a world-class enabler of converged network solutions
	British Telecommunications plc Registered Office: One Braham, Braham Street, London, E1 8EE Registered in England No: 1800000
	This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.