Broadband SERIOUS Incident Report : : MANCHESTER NODE 13226 : LOSS OF SERVICE. : Reference 16795 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16795		Issue :	FINAL
	Detected Date:	09/07/2007		Detected Time:	17:36
	Start Date:	09/07/2007		Start Time:	17:36
	Actual Clear Date:	09/07/2007		Actual Clear Time:	23:47
	Incident Headline:	: MANCHESTER NODE 13226 : LOSS OF SERVICE.
	Incident Details:	Some of your Broadband End Users may have experienced a loss or degradation of ADSL Service
	Progress Details:	Service has been restored by completing a rerouting the end-users traffic BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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Incident Manager - Automatic Mailer.
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System Time Stamp: 10/07/2007 01:40

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Re-Plan Notification PW055697 Standard - (MID 7260972)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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10/07/2007 00:01
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Dear Customer

This communication is to advise you that the planned works notified are being replanned and will NOT take place as previously notified. As soon as new dates are confirmed we will notify you.

BT PEW Reference No: PW055697

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

Broadband SERIOUS Incident Report : : 7 CORE LINKS : LOSS OF SERVICE. : Reference 16795 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16795		Issue :	1
	Detected Date:	09/07/2007		Detected Time:	17:36
	Start Date:	09/07/2007		Start Time:	17:36
	Anticipated Clear Date:	09/07/2007		Anticipated Clear Time:	23:31
	Incident Headline:	: 7 CORE LINKS : LOSS OF SERVICE.
	Incident Details:	Some of your Broadband End Users may be experiencing a loss or degradation of ADSL Service on the following DSLAMs [LIST/DETAIL MUXS].
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: SELECT ONE OF THE OPTIONS BELOW ----------------------------------- A Field Maintenance Officer has been tasked to site. A Field Maintenance Officer is now on site. A Field Maintenance Officer is completing further diagnostics. Operational teams are completing diagnostics. Operational teams are completing further diagnostics. BT has engaged its software engineers to carry out further diagnostics. A software engineer has been sent to site. Service has now been restored, we are now monitoring for stability. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 09/07/2007 22:38

Broadband Incident Report : : BUSHEY HEATH MUX 101 : LOSS OF SERVICE : Reference 16712 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16712		Issue :	FINAL
	Detected Date:	09/07/2007		Detected Time:	01:49
	Start Date:	09/07/2007		Start Time:	01:48
	Actual Clear Date:	09/07/2007		Actual Clear Time:	06:46
	Incident Headline:	: BUSHEY HEATH MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced slow throughput.
	Progress Details:	Service has been restored by completing a Card Reseat BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0203188 0208386 0208387 0208420 0208421 0208950 0208386 0208387 0208420

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System Time Stamp: 09/07/2007 08:28

Broadband Incident Report : BUSHEY HEATH MUX 101 : LOSS OF SERVICE : Reference 16712 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16712		Issue :	1
	Detected Date:	09/07/2007		Detected Time:	01:49
	Start Date:	09/07/2007		Start Time:	01:48
	Anticipated Clear Date:	09/07/2007		Anticipated Clear Time:	03:48
	Incident Headline:	BUSHEY HEATH MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing slow throughput.
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203188 0208386 0208387 0208420 0208421 0208950 0208386 0208387 0208420

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System Time Stamp: 09/07/2007 02:03

Broadband Incident Report : MELTON MOWBRAY MUX 102 : LOSS OF SERVICE : Reference 16648 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16648		Issue :	FINAL
	Detected Date:	07/07/2007		Detected Time:	21:53
	Start Date:	07/07/2007		Start Time:	21:51
	Actual Clear Date:	08/07/2007		Actual Clear Time:	02:28
	Incident Headline:	MELTON MOWBRAY MUX 102 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced slow throughput.
	Progress Details:	Service has been restored by completing a Card Change BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01664

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System Time Stamp: 08/07/2007 02:42

Broadband Incident Report : MELTON MOWBRAY MUX 102 : LOSS OF SERVICE : Reference 16648 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16648		Issue :	4
	Detected Date:	07/07/2007		Detected Time:	21:53
	Start Date:	07/07/2007		Start Time:	21:51
	Anticipated Clear Date:	08/07/2007		Anticipated Clear Time:	03:00
	Incident Headline:	MELTON MOWBRAY MUX 102 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01664

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Incident Manager - Automatic Mailer.
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System Time Stamp: 08/07/2007 02:01