Broadband SERIOUS Incident Report : : 7 CORE LINKS : LOSS OF SERVICE. : Reference 16795 : Issue 1 :

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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	16795		Issue :	1
	Detected Date:	09/07/2007		Detected Time:	17:36
	Start Date:	09/07/2007		Start Time:	17:36
	Anticipated Clear Date:	09/07/2007		Anticipated Clear Time:	23:31
	Incident Headline:	: 7 CORE LINKS : LOSS OF SERVICE.
	Incident Details:	Some of your Broadband End Users may be experiencing a loss or degradation of ADSL Service on the following DSLAMs [LIST/DETAIL MUXS].
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: SELECT ONE OF THE OPTIONS BELOW ----------------------------------- A Field Maintenance Officer has been tasked to site. A Field Maintenance Officer is now on site. A Field Maintenance Officer is completing further diagnostics. Operational teams are completing diagnostics. Operational teams are completing further diagnostics. BT has engaged its software engineers to carry out further diagnostics. A software engineer has been sent to site. Service has now been restored, we are now monitoring for stability. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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Incident Manager - Automatic Mailer.
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System Time Stamp: 09/07/2007 22:38