Broadband Incident Report : : NTE BTDHG436 FOR KINGSTON : LOSS OF SERVICE : Reference 17218 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17218		Issue :	1
	Detected Date:	13/07/2007		Detected Time:	13:44
	Start Date:	13/07/2007		Start Time:	13:44
	Anticipated Clear Date:	13/07/2007		Anticipated Clear Time:	13:45
	Incident Headline:	: NTE BTDHG436 FOR KINGSTON : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of ADSL Service.
	Progress Details:	Service has been restored by completing a Card Change Card Reseat Configuration Connector Change Reboot Of Application This issue may have been due to a Data Fault BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 13/07/2007 13:59

Broadband Incident Report : : ESR1 READING 5 : LOSS OF SERVICE : Reference 17210 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17210		Issue :	2
	Detected Date:	13/07/2007		Detected Time:	13:01
	Start Date:	13/07/2007		Start Time:	13:01
	Anticipated Clear Date:	13/07/2007		Anticipated Clear Time:	15:01
	Incident Headline:	: ESR1 READING 5 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer has been tasked to site ETA 1400hours Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 13/07/2007 13:54

Broadband Incident Report : : ESR1 READING 5 : LOSS OF SERVICE : Reference 17210 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17210		Issue :	1
	Detected Date:	13/07/2007		Detected Time:	13:01
	Start Date:	13/07/2007		Start Time:	13:01
	Anticipated Clear Date:	13/07/2007		Anticipated Clear Time:	15:01
	Incident Headline:	: ESR1 READING 5 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	Engineers are making progress towards full restoration of Service. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 13/07/2007 13:21

Broadband Incident Report : : ESR1 READING 5 : LOSS OF SERVICE : Reference 17194 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17194		Issue :	FINAL
	Detected Date:	13/07/2007		Detected Time:	11:34
	Start Date:	13/07/2007		Start Time:	11:33
	Actual Clear Date:	13/07/2007		Actual Clear Time:	12:07
	Incident Headline:	: ESR1 READING 5 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	Service has been restored by completing a Hardware change BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 13/07/2007 12:45

Broadband Incident Report : : NORMANTON DSL 001 & 002 : LOSS OF SERVICE : Reference 17198 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17198		Issue :	2
	Detected Date:	13/07/2007		Detected Time:	12:06
	Start Date:	13/07/2007		Start Time:	12:06
	Anticipated Clear Date:	13/07/2007		Anticipated Clear Time:	14:06
	Incident Headline:	: NORMANTON DSL 001 & 002 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs [LIST/DETAIL MUXS].
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01924

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System Time Stamp: 13/07/2007 12:32

Broadband Incident Report : : NORMANTON DSL 001 & 002 : LOSS OF SERVICE : Reference 17198 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17198		Issue :	1
	Detected Date:	13/07/2007		Detected Time:	12:06
	Start Date:	13/07/2007		Start Time:	12:06
	Anticipated Clear Date:	13/07/2007		Anticipated Clear Time:	14:06
	Incident Headline:	: NORMANTON DSL 001 & 002 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service on the following DSLAMs [LIST/DETAIL MUXS].
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01924

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System Time Stamp: 13/07/2007 12:17

Broadband Incident Report : : ESR1 READING 5 : LOSS OF SERVICE : Reference 17194 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17194		Issue :	1
	Detected Date:	13/07/2007		Detected Time:	11:34
	Start Date:	13/07/2007		Start Time:	11:33
	Anticipated Clear Date:	13/07/2007		Anticipated Clear Time:	13:33
	Incident Headline:	: ESR1 READING 5 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	Engineers are making progress towards full restoration of Service. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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Incident Manager - Automatic Mailer.
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System Time Stamp: 13/07/2007 11:49