Friday, July 13, 2007

Broadband Incident Report : : NTE BTDHG436 FOR KINGSTON : LOSS OF SERVICE : Reference 17218 : Issue 1 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17218   Issue : 1  
  Detected Date: 13/07/2007   Detected Time: 13:44  
  Start Date: 13/07/2007   Start Time: 13:44  
  Anticipated Clear Date: 13/07/2007   Anticipated Clear Time: 13:45  
     
  Incident Headline: : NTE BTDHG436 FOR KINGSTON : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of ADSL Service.




 
  Progress Details: Service has been restored by completing a


Card Change
Card Reseat
Configuration
Connector Change
Reboot Of Application
This issue may have been due to

a Data Fault

BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 13/07/2007 13:59

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