Broadband Incident Report : : ESR14 KINGSTON 5 : LOSS OF MANAGEMENT : Reference 17458 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17458		Issue :	1
	Detected Date:	16/07/2007		Detected Time:	19:30
	Start Date:	16/07/2007		Start Time:	18:25
	Anticipated Clear Date:	16/07/2007		Anticipated Clear Time:	21:04
	Incident Headline:	: ESR14 KINGSTON 5 : LOSS OF MANAGEMENT
	Incident Details:	We are currently experiencing problems in the Kingston area. Engineers are investigating. At this point we are unable to identify which End Users have been affected by this possible Incident. As soon as further information is available we will update you.
	Progress Details:	BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 16/07/2007 20:09

Broadband Incident Report : BIRMINGHAM VICTORIA MUX 102 : DEGRADED SERVICE : Reference 17425 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17425		Issue :	FINAL
	Detected Date:	16/07/2007		Detected Time:	14:33
	Start Date:	16/07/2007		Start Time:	14:33
	Actual Clear Date:	16/07/2007		Actual Clear Time:	15:10
	Incident Headline:	BIRMINGHAM VICTORIA MUX 102 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced slow throughput.
	Progress Details:	Service has been restored by completing a Card Change BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	012120 012124 012162 012168 012169 012175 012176 012177 012168

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System Time Stamp: 16/07/2007 15:25

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW057355 Standard - (MID 7443258)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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16/07/2007 12:21
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW057355

Planned duration details:

Planned start: 01/08/2007 06:15

Planned finish: 01/08/2007 07:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required on the Broadband Nodes to move the Virtual Path. There will be an outage to End-Users of approximately 1 minute within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW057434 Emergency - (MID 7441095)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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16/07/2007 11:15
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW057434

Planned duration details:

Planned start: 25/07/2007 00:01

Planned finish: 25/07/2007 01:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately 59 minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW057407 Standard - (MID 7438842)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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16/07/2007 09:36
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW057407

Planned duration details:

Planned start: 31/07/2007 03:00

Planned finish: 31/07/2007 03:30

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately 30 minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

Broadband Incident Report : : HARLESDEN NODE 06224 : PARTIAL LOSS OF SERVICE : Reference 17387 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17387		Issue :	1
	Detected Date:	16/07/2007		Detected Time:	00:44
	Start Date:	16/07/2007		Start Time:	00:31
	Anticipated Clear Date:	16/07/2007		Anticipated Clear Time:	00:36
	Incident Headline:	: HARLESDEN NODE 06224 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss or degradation of ADSL Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0203067 0203110 0203132 0203184 0203249 0203255 0207854 0208141 0208177 0208222 0208248 0208354 0208357 0208400 0208537 0208566 0208576 0208621 0208723 0208728 0208735 0208740 0208742 0208743 0208746 0208749 0208752 0208762 0208810 0208811 0208834 0208896 0208930 0208932 0208991 0208992 0208993 0208997 0208998

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System Time Stamp: 16/07/2007 00:54

Broadband Incident Report : FALKIRK 7 ADSL LINKS : LOSS OF SERVICE : Reference 17369 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17369		Issue :	1
	Detected Date:	15/07/2007		Detected Time:	20:10
	Start Date:	15/07/2007		Start Time:	20:10
	Anticipated Clear Date:	15/07/2007		Anticipated Clear Time:	22:10
	Incident Headline:	FALKIRK 7 ADSL LINKS : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 15/07/2007 20:28