Broadband Incident Report : : LEEDS MUX 301 : LOSS OF SERVICE : Reference 25981 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25981		Issue :	3
	Detected Date:	18/10/2007		Detected Time:	15:58
	Start Date:	18/10/2007		Start Time:	15:58
	Anticipated Clear Date:	18/10/2007		Anticipated Clear Time:	21:16
	Incident Headline:	: LEEDS MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are completing further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01132 01133

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Incident Manager - Automatic Mailer.
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System Time Stamp: 18/10/2007 20:20

Broadband Incident Report : : LEEDS MUX 301 : LOSS OF SERVICE : Reference 25981 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25981		Issue :	2
	Detected Date:	18/10/2007		Detected Time:	15:58
	Start Date:	18/10/2007		Start Time:	15:58
	Anticipated Clear Date:	18/10/2007		Anticipated Clear Time:	19:08
	Incident Headline:	: LEEDS MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are completing further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01132 01133

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Incident Manager - Automatic Mailer.
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System Time Stamp: 18/10/2007 18:12

Broadband Incident Report : : LEEDS MUX 301 : LOSS OF SERVICE : Reference 25981 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25981		Issue :	1
	Detected Date:	18/10/2007		Detected Time:	15:58
	Start Date:	18/10/2007		Start Time:	15:58
	Anticipated Clear Date:	18/10/2007		Anticipated Clear Time:	17:58
	Incident Headline:	: LEEDS MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	Engineers are making progress towards full restoration of Service. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01132 01133

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Incident Manager - Automatic Mailer.
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System Time Stamp: 18/10/2007 16:24

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW063492 Emergency - (MID 8778639)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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18/10/2007 09:57
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW063492

Planned duration details:

Planned start: 29/10/2007 01:00

Planned finish: 29/10/2007 07:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to repair damaged network infrastructure. During this period there should be no loss of service to end-users. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

Broadband Incident Report : : EALING NODE 04002: PARTIAL LOSS OF SERVICE : Reference 25881 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25881		Issue :	FINAL
	Detected Date:	17/10/2007		Detected Time:	18:55
	Start Date:	17/10/2007		Start Time:	18:52
	Actual Clear Date:	17/10/2007		Actual Clear Time:	19:36
	Incident Headline:	: EALING NODE 04002: PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss or degradation of ADSL Service on the following DSLAM:Greenford MUX 103.
	Progress Details:	Service has been restored by completing a Card Change BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0203255 0203264 0203275 0208231 0208248 0208566 0208575 0208578 0208723 0208813 0208833 0208933 0208578 0208723

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System Time Stamp: 17/10/2007 19:49

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Re-Plan Notification PW063232 Emergency - (MID 8764205)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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17/10/2007 16:05
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Dear Customer

This communication is to notify you that this planned works has been replanned and will now take place as detailed below. BT regrets any inconvenience this may cause.

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW063232

Planned duration details:

Planned start: 21/10/2007 00:01

Planned finish: 21/10/2007 02:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to repair damaged network infrastructure. During this period there should be no outage to end-users. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW063436 Standard - (MID 8762360)

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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17/10/2007 14:20
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW063436

Planned duration details:

Planned start: 29/10/2007 01:00

Planned finish: 29/10/2007 07:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

This Planned Engineering Work is required to repair damaged network infrastructure. During this period there should be no outage to end-users. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.