Broadband Incident Report : PADDINGTON MUX 102 : LOSS OF SERVICE : Reference 26026 : Issue 6 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	26026		Issue :	6
	Detected Date:	19/10/2007		Detected Time:	06:21
	Start Date:	19/10/2007		Start Time:	06:20
	Anticipated Clear Date:	19/10/2007		Anticipated Clear Time:	11:50
	Incident Headline:	PADDINGTON MUX 102 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A software engineer is on site completing further diagnostics. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203238 0207224 0207258 0207262 0207402 0207706 0207723 0207724 0207725

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System Time Stamp: 19/10/2007 10:42

Broadband Incident Report : PADDINGTON MUX 102 : LOSS OF SERVICE : Reference 26026 : Issue 5 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	26026		Issue :	5
	Detected Date:	19/10/2007		Detected Time:	06:21
	Start Date:	19/10/2007		Start Time:	06:20
	Anticipated Clear Date:	19/10/2007		Anticipated Clear Time:	11:20
	Incident Headline:	PADDINGTON MUX 102 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A software engineer is now on site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203238 0207224 0207258 0207262 0207402 0207706 0207723 0207724 0207725

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System Time Stamp: 19/10/2007 10:19

Broadband Incident Report : PADDINGTON MUX 102 : LOSS OF SERVICE : Reference 26026 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	26026		Issue :	4
	Detected Date:	19/10/2007		Detected Time:	06:21
	Start Date:	19/10/2007		Start Time:	06:20
	Anticipated Clear Date:	19/10/2007		Anticipated Clear Time:	10:30
	Incident Headline:	PADDINGTON MUX 102 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A software engineer has been sent to site. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203238 0207224 0207258 0207262 0207402 0207706 0207723 0207724 0207725

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System Time Stamp: 19/10/2007 09:24

Broadband Incident Report : PADDINGTON MUX 102 : LOSS OF SERVICE : Reference 26026 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	26026		Issue :	3
	Detected Date:	19/10/2007		Detected Time:	06:21
	Start Date:	19/10/2007		Start Time:	06:20
	Anticipated Clear Date:	19/10/2007		Anticipated Clear Time:	09:30
	Incident Headline:	PADDINGTON MUX 102 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: BT has engaged its software engineers to carry out further diagnostics. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203238 0207224 0207258 0207262 0207402 0207706 0207723 0207724 0207725

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System Time Stamp: 19/10/2007 08:30

Broadband Incident Report : LONDON NORTH PADDINGTON MUX 102 : LOSS OF SERVICE : Reference 26026 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	26026		Issue :	2
	Detected Date:	19/10/2007		Detected Time:	06:21
	Start Date:	19/10/2007		Start Time:	06:20
	Anticipated Clear Date:	19/10/2007		Anticipated Clear Time:	08:45
	Incident Headline:	LONDON NORTH PADDINGTON MUX 102 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may be experiencing a loss of ADSL Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: A Field Maintenance Officer is on site completing further diagnostics. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203238 0207224 0207258 0207262 0207402 0207706 0207723 0207724 0207725

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System Time Stamp: 19/10/2007 07:42

Broadband Incident Report : : LONDON NORTH PADDINGTON MUX 102 : LOSS OF SERVICE : Reference 26026 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	26026		Issue :	1
	Detected Date:	19/10/2007		Detected Time:	06:21
	Start Date:	19/10/2007		Start Time:	06:20
	Anticipated Clear Date:	19/10/2007		Anticipated Clear Time:	08:20
	Incident Headline:	: LONDON NORTH PADDINGTON MUX 102 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: SANT-F CARD Failed during upgrade. PEW061954 over run. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203238 0207224 0207258 0207262 0207402 0207706 0207723 0207724 0207725

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System Time Stamp: 19/10/2007 06:46

Broadband Incident Report : : LEEDS MUX 301 : LOSS OF SERVICE : Reference 25981 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25981		Issue :	FINAL
	Detected Date:	18/10/2007		Detected Time:	15:58
	Start Date:	18/10/2007		Start Time:	15:58
	Actual Clear Date:	18/10/2007		Actual Clear Time:	20:15
	Incident Headline:	: LEEDS MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	Service has been restored by completing a warm reboot BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01132 01133

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System Time Stamp: 18/10/2007 20:58