Broadband Incident Report : : CLERKENWELL MUX 2 : PARTIAL LOSS OF SERVICE : Reference 10683 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10683		Issue :	2
	Detected Date:	23/04/2009		Detected Time:	20:41
	Start Date:	23/04/2009		Start Time:	20:40
	Anticipated Clear Date:	24/04/2009		Anticipated Clear Time:	00:35
	Incident Headline:	: CLERKENWELL MUX 2 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	Service has been restored as of 2135, we are now monitoring for a stability period of 3 hours.
	Dialling Codes Affected:	0203119 0203217 0207014 0207168 0207250 0207251 0207253 0207336 0207490 0207549 0207553 0207608 0207689 0207490

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System Time Stamp: 23/04/2009 21:47

Broadband Incident Report : : CLERKENWELL MUX 2 : PARTIAL LOSS OF SERVICE : Reference 10683 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10683		Issue :	1
	Detected Date:	23/04/2009		Detected Time:	20:41
	Start Date:	23/04/2009		Start Time:	20:40
	Anticipated Clear Date:	23/04/2009		Anticipated Clear Time:	22:40
	Incident Headline:	: CLERKENWELL MUX 2 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service.Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203119 0203217 0207014 0207168 0207250 0207251 0207253 0207336 0207490 0207549 0207553 0207608 0207689 0207490

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System Time Stamp: 23/04/2009 20:49

Broadband Incident Report : BIRMINGHAM BRAS 4 LO 1 : LOSS OF SERVICE : Reference 10679 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10679		Issue :	3
	Detected Date:	23/04/2009		Detected Time:	17:57
	Start Date:	23/04/2009		Start Time:	17:57
	Anticipated Clear Date:	23/04/2009		Anticipated Clear Time:	21:45
	Incident Headline:	BIRMINGHAM BRAS 4 LO 1 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out further remote diagnostics. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 23/04/2009 20:35

Broadband Incident Report : BIRMINGHAM BRAS 4 LO 1 : LOSS OF SERVICE : Reference 10679 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10679		Issue :	2
	Detected Date:	23/04/2009		Detected Time:	17:57
	Start Date:	23/04/2009		Start Time:	17:57
	Anticipated Clear Date:	23/04/2009		Anticipated Clear Time:	20:45
	Incident Headline:	BIRMINGHAM BRAS 4 LO 1 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out further remote diagnostics. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 23/04/2009 19:36

Broadband Incident Report : BIRMINGHAM BRAS 4 LO 1 : LOSS OF SERVICE : Reference 10679 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10679		Issue :	1
	Detected Date:	23/04/2009		Detected Time:	17:57
	Start Date:	23/04/2009		Start Time:	17:57
	Anticipated Clear Date:	23/04/2009		Anticipated Clear Time:	19:57
	Incident Headline:	BIRMINGHAM BRAS 4 LO 1 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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System Time Stamp: 23/04/2009 18:57

Broadband Incident Report : : BRIXTON MUX 105 : LOSS OF SERVICE : Reference 10516 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10516		Issue :	FINAL
	Detected Date:	21/04/2009		Detected Time:	16:16
	Start Date:	21/04/2009		Start Time:	16:15
	Actual Clear Date:	21/04/2009		Actual Clear Time:	17:10
	Incident Headline:	: BRIXTON MUX 105 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0203186 0207062 0207095 0207207 0207274 0207326 0207346 0207501 0207642 0207652 0207733 0207737 0207738 0207771 0207787 0207924 0207978 0207738 0207771

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System Time Stamp: 21/04/2009 17:14

Broadband Incident Report : : BRIXTON MUX 105 : LOSS OF SERVICE : Reference 10516 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	10516		Issue :	1
	Detected Date:	21/04/2009		Detected Time:	16:16
	Start Date:	21/04/2009		Start Time:	16:15
	Anticipated Clear Date:	21/04/2009		Anticipated Clear Time:	18:15
	Incident Headline:	: BRIXTON MUX 105 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203186 0207062 0207095 0207207 0207274 0207326 0207346 0207501 0207642 0207652 0207733 0207737 0207738 0207771 0207787 0207924 0207978 0207738 0207771

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System Time Stamp: 21/04/2009 16:53