Broadband Incident Report : : GLASGOW SOUTH MUX 301 & CHILD MUX 302: LOSS OF SERVICE : Reference 17871 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17871		Issue :	1
	Detected Date:	19/07/2009		Detected Time:	11:08
	Start Date:	19/07/2009		Start Time:	11:08
	Anticipated Clear Date:	19/07/2009		Anticipated Clear Time:	12:13
	Incident Headline:	: GLASGOW SOUTH MUX 301 & CHILD MUX 302: LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Connector Reseat This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	014141 014142

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System Time Stamp: 19/07/2009 13:51

Broadband Incident Report : : MARAZION DSL 101 : PARTIAL LOSS OF SERVICE : Reference 17851 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17851		Issue :	FINAL
	Detected Date:	19/07/2009		Detected Time:	01:43
	Start Date:	19/07/2009		Start Time:	01:37
	Actual Clear Date:	19/07/2009		Actual Clear Time:	02:54
	Incident Headline:	: MARAZION DSL 101 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Software Download This issue may have been due to a Data Fault BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01736

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System Time Stamp: 19/07/2009 05:55

Broadband Incident Report : GLASGOW SOUTH MUX 301 & CHILD MUX 302: LOSS OF SERVICE : Reference 17836 : Issue 7 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17836		Issue :	7
	Detected Date:	18/07/2009		Detected Time:	17:21
	Start Date:	18/07/2009		Start Time:	17:20
	Anticipated Clear Date:	19/07/2009		Anticipated Clear Time:	06:00
	Incident Headline:	GLASGOW SOUTH MUX 301 & CHILD MUX 302: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	014141 014142

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System Time Stamp: 19/07/2009 03:51

Broadband Incident Report : MARAZION DSL 101 : PARTIAL LOSS OF SERVICE : Reference 17851 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17851		Issue :	3
	Detected Date:	19/07/2009		Detected Time:	01:43
	Start Date:	19/07/2009		Start Time:	01:37
	Anticipated Clear Date:	19/07/2009		Anticipated Clear Time:	03:00
	Incident Headline:	MARAZION DSL 101 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Service has been restored as of 02.54, we are now monitoring for a stability period of 3 hours. updates will be provided as soon as possible.
	Dialling Codes Affected:	01736

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System Time Stamp: 19/07/2009 03:03

Broadband Incident Report : : GLASGOW SOUTH MUX 301 & CHILD MUX 302: LOSS OF SERVICE : Reference 17836 : Issue 6 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17836		Issue :	6
	Detected Date:	18/07/2009		Detected Time:	17:21
	Start Date:	18/07/2009		Start Time:	17:20
	Anticipated Clear Date:	19/07/2009		Anticipated Clear Time:	03:46
	Incident Headline:	: GLASGOW SOUTH MUX 301 & CHILD MUX 302: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	014141 014142

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System Time Stamp: 19/07/2009 03:02

Broadband Incident Report : MARAZION DSL 101 : PARTIAL LOSS OF SERVICE : Reference 17851 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17851		Issue :	2
	Detected Date:	19/07/2009		Detected Time:	01:43
	Start Date:	19/07/2009		Start Time:	01:37
	Anticipated Clear Date:	19/07/2009		Anticipated Clear Time:	04:00
	Incident Headline:	MARAZION DSL 101 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a degradation of Broadband Service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01736

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System Time Stamp: 19/07/2009 02:23

Broadband Incident Report : MARAZION DSL 101 : PARTIAL LOSS OF SERVICE : Reference 17851 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17851		Issue :	1
	Detected Date:	19/07/2009		Detected Time:	01:43
	Start Date:	19/07/2009		Start Time:	01:37
	Anticipated Clear Date:	19/07/2009		Anticipated Clear Time:	03:37
	Incident Headline:	MARAZION DSL 101 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01736

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System Time Stamp: 19/07/2009 01:49