BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW115016 Emergency - (MID 11748180) - EU outage of up to 3Hours

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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26/10/2009 10:52
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW115016

Planned duration details:

Planned start: 30/10/2009 00:01

Planned finish: 30/10/2009 04:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

*****EMERGENCY*****This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately (180) minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW115007 Standard - (MID 11747681) - EU outage of up to 4Hours

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
26/10/2009 09:20
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW115007

Planned duration details:

Planned start: 01/11/2009 07:00

Planned finish: 01/11/2010 11:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

*****EMERGENCY*****This Planned Engineering Work is required to repair damaged network infrastructure in (SALISBURY SARUM TRUNK) Region / Exchange. This will result in an End User service outage of approximately (240) minutes within the outage window of (07:00-11:00) within this PEW. A list of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Re-Plan Notification PW113189 Standard - EU outage of up to (MID 11745467) - EU outage of up to 1Hours

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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25/10/2009 02:01
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Dear Customer

This communication is to advise you that the planned works notified are being replanned and will NOT take place as previously notified. As soon as new dates are confirmed we will notify you.

BT PEW Reference No: PW113189

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Re-Plan Notification PW113098 Emergency - EU outage of up to (MID 11742989) - EU outage of up to 1Hours

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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Please direct any queries regarding this email to your Account Manager.
24/10/2009 01:05
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Dear Customer

This communication is to advise you that the planned works notified are being replanned and will NOT take place as previously notified. As soon as new dates are confirmed we will notify you.

BT PEW Reference No: PW113098

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

Broadband Incident Report : ESR2 EALING5 : LOSS OF RESILIENCE : Reference 25686 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25686		Issue :	FINAL
	Detected Date:	23/10/2009		Detected Time:	12:51
	Start Date:	23/10/2009		Start Time:	12:51
	Actual Clear Date:	23/10/2009		Actual Clear Time:	22:57
	Incident Headline:	ESR2 EALING5 : LOSS OF RESILIENCE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored. This issue may have been due to an Equipment Failure ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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Incident Manager - Automatic Mailer.
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System Time Stamp: 23/10/2009 23:48

Broadband Incident Report : ESR2 EALING5 : LOSS OF RESILIENCE : Reference 25686 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25686		Issue :	1
	Detected Date:	23/10/2009		Detected Time:	12:51
	Start Date:	23/10/2009		Start Time:	12:51
	Anticipated Clear Date:	23/10/2009		Anticipated Clear Time:	23:10
	Incident Headline:	ESR2 EALING5 : LOSS OF RESILIENCE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:

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Incident Manager - Automatic Mailer.
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System Time Stamp: 23/10/2009 22:15

Broadband Incident Report : : 6 MUXS IN EAST LONDON : DEGRADED LOSS OF SERVICE : Reference 25725 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25725		Issue :	FINAL
	Detected Date:	23/10/2009		Detected Time:	16:23
	Start Date:	23/10/2009		Start Time:	16:20
	Actual Clear Date:	23/10/2009		Actual Clear Time:	17:13
	Incident Headline:	: 6 MUXS IN EAST LONDON : DEGRADED LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Reseat. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01708 01992 0203225 0203245 0203288 0208141 0208215 0208220 0208252 0208257 0208262 0208498 0208502 0208504 0208505 0208506 0208507 0208559 0208591 0208594 0208924 0208559 0208591

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Incident Manager - Automatic Mailer.
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System Time Stamp: 23/10/2009 20:28