Broadband Incident Report : : DUNS MSAN 302 : LOSS OF SERVICE : Reference 762 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	762		Issue :	3
	Detected Date:	10/01/2010		Detected Time:	17:41
	Start Date:	10/01/2010		Start Time:	17:40
	Anticipated Clear Date:	10/01/2010		Anticipated Clear Time:	22:32
	Incident Headline:	: DUNS MSAN 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is on site carrying out further diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01361

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System Time Stamp: 10/01/2010 21:35

Broadband Incident Report : : VARIOUS MUX IN EAST ANGLIA AREA : LOSS OF SERVICE : Reference 748 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	748		Issue :	FINAL
	Detected Date:	10/01/2010		Detected Time:	12:36
	Start Date:	10/01/2010		Start Time:	09:54
	Actual Clear Date:	10/01/2010		Actual Clear Time:	16:15
	Incident Headline:	: VARIOUS MUX IN EAST ANGLIA AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Due to nature of the fault correlation of impact was extended Service has been restored by completing a Card Change in Norwich. Close monitoring in progress BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01206 01223 01263 01284 01328 01353 01359 01362 01366 01379 01440 01473 01485 01493 01502 01508 01553 01603 01692 01728 01760 01842 01953 01986 LLEA0 01760 01842 01953 01986

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System Time Stamp: 10/01/2010 19:45

Broadband Incident Report : : DUNS MSAN 302 : LOSS OF SERVICE : Reference 762 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	762		Issue :	2
	Detected Date:	10/01/2010		Detected Time:	17:41
	Start Date:	10/01/2010		Start Time:	17:40
	Anticipated Clear Date:	10/01/2010		Anticipated Clear Time:	22:25
	Incident Headline:	: DUNS MSAN 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: Operational teams are carrying out remote diagnostics. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01361

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System Time Stamp: 10/01/2010 18:27

Broadband Incident Report : : DUNS MSAN 302 : LOSS OF SERVICE : Reference 762 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	762		Issue :	1
	Detected Date:	10/01/2010		Detected Time:	17:41
	Start Date:	10/01/2010		Start Time:	17:40
	Anticipated Clear Date:	10/01/2010		Anticipated Clear Time:	19:40
	Incident Headline:	: DUNS MSAN 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. Details of affected end users can be found on Broadband Customer Reporting. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01361

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System Time Stamp: 10/01/2010 17:48

Broadband Incident Report : : BURY ST EDMUNDS : PARTIAL LOSS OF SERVICE : Reference 739 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	739		Issue :	FINAL
	Detected Date:	10/01/2010		Detected Time:	10:10
	Start Date:	10/01/2010		Start Time:	09:50
	Actual Clear Date:	10/01/2010		Actual Clear Time:	16:15
	Incident Headline:	: BURY ST EDMUNDS : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a card change. This issue may have been due to an equipment failure. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01284 01359 01440

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System Time Stamp: 10/01/2010 17:19

Broadband Incident Report : : BURY ST EDMUNDS : PARTIAL LOSS OF SERVICE : Reference 739 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	739		Issue :	2
	Detected Date:	10/01/2010		Detected Time:	10:10
	Start Date:	10/01/2010		Start Time:	09:50
	Anticipated Clear Date:	10/01/2010		Anticipated Clear Time:	16:00
	Incident Headline:	: BURY ST EDMUNDS : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01284 01359 01440

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System Time Stamp: 10/01/2010 12:54

Broadband Incident Report : : BURY ST EDMUNDS : PARTIAL LOSS OF SERVICE : Reference 739 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	739		Issue :	1
	Detected Date:	10/01/2010		Detected Time:	10:10
	Start Date:	10/01/2010		Start Time:	09:50
	Anticipated Clear Date:	10/01/2010		Anticipated Clear Time:	12:45
	Incident Headline:	: BURY ST EDMUNDS : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer has been tasked to site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01284 01359 01440

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System Time Stamp: 10/01/2010 11:44