Sunday, January 10, 2010

Broadband Incident Report : : VARIOUS MUX IN EAST ANGLIA AREA : LOSS OF SERVICE : Reference 748 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 748   Issue : FINAL  
  Detected Date: 10/01/2010   Detected Time: 12:36  
  Start Date: 10/01/2010   Start Time: 09:54  
  Actual Clear Date: 10/01/2010   Actual Clear Time: 16:15  
     
  Incident Headline: : VARIOUS MUX IN EAST ANGLIA AREA : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users will have experiencied a loss of Broadband Service.
 
  Progress Details: Due to nature of the fault correlation of impact was extended
Service has been restored by completing a Card Change in Norwich. Close monitoring in progress

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0120601223012630128401328
0135301359013620136601379
0144001473014850149301502
0150801553016030169201728
01760018420195301986LLEA0
01760018420195301986
 
     

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
System Time Stamp: 10/01/2010 19:45

No comments: