Broadband Incident Report : : VARIOUS MUX IN EAST ANGLIA AREA : LOSS OF SERVICE : Reference 748 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	748		Issue :	FINAL
	Detected Date:	10/01/2010		Detected Time:	12:36
	Start Date:	10/01/2010		Start Time:	09:54
	Actual Clear Date:	10/01/2010		Actual Clear Time:	16:15
	Incident Headline:	: VARIOUS MUX IN EAST ANGLIA AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Due to nature of the fault correlation of impact was extended Service has been restored by completing a Card Change in Norwich. Close monitoring in progress BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01206 01223 01263 01284 01328 01353 01359 01362 01366 01379 01440 01473 01485 01493 01502 01508 01553 01603 01692 01728 01760 01842 01953 01986 LLEA0 01760 01842 01953 01986

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System Time Stamp: 10/01/2010 19:45