Broadband Incident Report : : MANCHESTER EDGE ROUTE SWITCH 6 : DEGRADED SERVICE : Reference 33637 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	33637		Issue :	FINAL
	Detected Date:	23/10/2011		Detected Time:	11:19
	Start Date:	23/10/2011		Start Time:	11:19
	Actual Clear Date:	23/10/2011		Actual Clear Time:	16:26
	Incident Headline:	: MANCHESTER EDGE ROUTE SWITCH 6 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 16:26; by completing: a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01200 01204 01226 01244 01248 01253 01254 01257 01260 01274 01283 01286 01298 01341 01352 01388 01405 01432 01457 01484 01490 01492 01507 015122 015126 015134 015148 015151 015152 015160 015164 015167 015170 015172 015173 01524 01530 01535 01544 01547 01584 01597 01606 016122 016123 016124 016127 016162 016172 016173 016176 016192 01625 01654 01663 01690 01691 01697 01704 01706 01721 01744 01745 01772 01782 01824 01829 01889 01924 01938 01942 01943 01978 01989
	Duration:	0 days 05 hours 07 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM EDGE ROUTE SWITCH 7 : DEGRADED SERVICE : Reference 33651 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	33651		Issue :	1
	Detected Date:	23/10/2011		Detected Time:	16:13
	Start Date:	23/10/2011		Start Time:	16:11
	Anticipated Clear Date:	23/10/2011		Anticipated Clear Time:	18:11
	Next Update Date:	23/10/2011		Next Update Time:	17:45
	Incident Headline:	: BIRMINGHAM EDGE ROUTE SWITCH 7 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	We have tasked an engineer to site for investigation. Next update will be at 17.45.
	Dialling Codes Affected:	01162 012120 012124 012125 012130 012132 012143 012145 012147 012148 012152 012153 012155 012156 012158 012160 012161 012162 012163 012164 012166 012168 012169 012170 012171 012173 012174 012175 012176 012177 012178 01239 01252 01299 01386 01443 01446 01453 01495 01527 01543 01559 01562 01570 01572 01639 01646 01664 01675 01684 01743 01746 01785 01792 01793 01827 01873 01874 01902 01905 01922 01926 01952 01974 01982 0247622 0247623 0247625 0247626 0247627 0247631 0247640 0247644 0247645 0247649 0247650 0247652 0247655 0247658 0247663 0247664 0247665 0247666 0247668 0247670 0247672 0247673 0247674 0247676 16397 0247672 0247673 0247674 0247676

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANCHESTER EDGE ROUTE SWITCH 6 : DEGRADED SERVICE : Reference 33637 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	33637		Issue :	3
	Detected Date:	23/10/2011		Detected Time:	11:19
	Start Date:	23/10/2011		Start Time:	11:19
	Anticipated Clear Date:	23/10/2011		Anticipated Clear Time:	15:13
	Next Update Date:	23/10/2011		Next Update Time:	15:13
	Incident Headline:	: MANCHESTER EDGE ROUTE SWITCH 6 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	01200 01204 01226 01244 01248 01253 01254 01257 01260 01274 01283 01286 01298 01341 01352 01388 01405 01432 01457 01484 01490 01492 01507 015122 015126 015134 015148 015151 015152 015160 015164 015167 015170 015172 015173 01524 01530 01535 01544 01547 01584 01597 01606 016122 016123 016124 016127 016162 016172 016173 016176 016192 01625 01654 01663 01690 01691 01697 01704 01706 01721 01744 01745 01772 01782 01824 01829 01889 01924 01938 01942 01943 01978 01989

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANCHESTER EDGE ROUTE SWITCH 6 : DEGRADED SERVICE : Reference 33637 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	33637		Issue :	2
	Detected Date:	23/10/2011		Detected Time:	11:19
	Start Date:	23/10/2011		Start Time:	11:19
	Anticipated Clear Date:	23/10/2011		Anticipated Clear Time:	14:30
	Next Update Date:	23/10/2011		Next Update Time:	12:30
	Incident Headline:	: MANCHESTER EDGE ROUTE SWITCH 6 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has been tasked to site and new hardware ordered.
	Dialling Codes Affected:	01200 01204 01226 01244 01248 01253 01254 01257 01260 01274 01283 01286 01298 01341 01352 01388 01405 01432 01457 01484 01490 01492 01507 015122 015126 015134 015148 015151 015152 015160 015164 015167 015170 015172 015173 01524 01530 01535 01544 01547 01584 01597 01606 016122 016123 016124 016127 016162 016172 016173 016176 016192 01625 01654 01663 01690 01691 01697 01704 01706 01721 01744 01745 01772 01782 01824 01829 01889 01924 01938 01942 01943 01978 01989

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : LYTCHETT MINSTER DSL 101 : PARTIAL LOSS OF SERVICE : Reference 33638 : Issue FINAL :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	33638		Issue :	FINAL
	Detected Date:	23/10/2011		Detected Time:	11:22
	Start Date:	23/10/2011		Start Time:	11:20
	Actual Clear Date:	23/10/2011		Actual Clear Time:	11:49
	Incident Headline:	: LYTCHETT MINSTER DSL 101 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 11:47 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01202
	Duration:	0 days 00 hours 29 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : MANCHESTER EDGE ROUTE SWITCH 6 : DEGRADED SERVICE : Reference 33637 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	33637		Issue :	1
	Detected Date:	23/10/2011		Detected Time:	11:19
	Start Date:	23/10/2011		Start Time:	11:19
	Anticipated Clear Date:	23/10/2011		Anticipated Clear Time:	13:45
	Next Update Date:	23/10/2011		Next Update Time:	13:30
	Incident Headline:	MANCHESTER EDGE ROUTE SWITCH 6 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Fault diagnosis is ongoing. Next update will be at 13:30.
	Dialling Codes Affected:	01200 01204 01226 01244 01248 01253 01254 01257 01260 01274 01283 01286 01298 01341 01352 01388 01405 01432 01457 01484 01490 01492 01507 015122 015126 015134 015148 015151 015152 015160 015164 015167 015170 015172 015173 01524 01530 01535 01544 01547 01584 01597 01606 016122 016123 016124 016127 016162 016172 016173 016176 016192 01625 01654 01663 01690 01691 01697 01704 01706 01721 01744 01745 01772 01782 01824 01829 01889 01924 01938 01942 01943 01978 01989

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : LYTCHETT MINSTER DSL 101 : PARTIAL LOSS OF SERVICE : Reference 33638 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	33638		Issue :	1
	Detected Date:	23/10/2011		Detected Time:	11:22
	Start Date:	23/10/2011		Start Time:	11:20
	Anticipated Clear Date:	23/10/2011		Anticipated Clear Time:	13:20
	Next Update Date:	23/10/2011		Next Update Time:	12:30
	Incident Headline:	LYTCHETT MINSTER DSL 101 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics. Next update will be at 12.30.
	Dialling Codes Affected:	01202

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.