Broadband Incident Report : : DUNDEE NODE 12014 : PARTIAL LOSS OF SERVICE : Reference 33191 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	33191		Issue :	FINAL
	Detected Date:	10/09/2012		Detected Time:	08:40
	Start Date:	10/09/2012		Start Time:	08:40
	Actual Clear Date:	10/09/2012		Actual Clear Time:	08:56
	Incident Headline:	: DUNDEE NODE 12014 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Please note the impact to service was the same as IMT33160/12. Incorrect affected features provided. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01241 01250 01259 01307 01333 01334 01337 01350 01356 01382 01383 01528 01540 01561 01575 01577 01592 01674 01738 01764 01821 01828 01887 LLES0 To Fo 01821 01828 01887
	Duration:	0 days 00 hours 16 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNDEE NODE 12014 : PARTIAL LOSS OF SERVICE : Reference 33191 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	33191		Issue :	FINAL
	Detected Date:	10/09/2012		Detected Time:	08:40
	Start Date:	10/09/2012		Start Time:	08:40
	Actual Clear Date:	10/09/2012		Actual Clear Time:	08:56
	Incident Headline:	: DUNDEE NODE 12014 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 08:56; by completing: a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01241 01250 01259 01307 01333 01334 01337 01350 01356 01382 01383 01528 01540 01561 01575 01577 01592 01674 01738 01764 01821 01828 01887 LLES0 To Fo 01821 01828 01887
	Duration:	0 days 00 hours 16 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : READING NODE 05211 : PARTIAL LOSS OF SERVICE : Reference 33177 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	33177		Issue :	1
	Detected Date:	10/09/2012		Detected Time:	02:34
	Start Date:	10/09/2012		Start Time:	02:30
	Anticipated Clear Date:	10/09/2012		Anticipated Clear Time:	02:34
	Next Update Date:	10/09/2012		Next Update Time:	03:39
	Incident Headline:	: READING NODE 05211 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Progress Details:	Service has been restored as of 02:34; by completing: a change of hardware.
	Dialling Codes Affected:	01173 01179 01189 01202 01225 01235 01237 01258 01264 01271 01275 01278 01285 01288 01297 01305 01308 01326 01363 01367 01380 01392 01404 01409 01425 01458 01460 01488 01566 01626 01628 01635 01637 01647 01672 01730 01736 01747 01761 01793 01794 01803 01823 01837 01840 01844 01865 01872 01934 01935 01963 01980 0238025 0238026 0238027 0238032 0238036 0238046 0238057 0238061 0238062 0238064 0238065 0238090 LLSS0 0238090

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : DUNDEE NODE 12014 : LOSS OF SERVICE : Reference 33160 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	33160		Issue :	1
	Detected Date:	09/09/2012		Detected Time:	19:41
	Start Date:	09/09/2012		Start Time:	19:38
	Anticipated Clear Date:	09/09/2012		Anticipated Clear Time:	19:41
	Next Update Date:	09/09/2012		Next Update Time:	19:41
	Incident Headline:	DUNDEE NODE 12014 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Progress Details:	Service has been restored as of 19:41; by completing: a reseat of hardware.
	Dialling Codes Affected:	01241 01307 01333 01337 01382 01577 01592 01674 01738 To Fo 01577 01592 01674 01738

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FONTMELL MAGNA MUX 101 AND HINDON MUX 101 : LOSS OF SERVICE : Reference 33150 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	33150		Issue :	FINAL
	Detected Date:	09/09/2012		Detected Time:	14:55
	Start Date:	09/09/2012		Start Time:	14:55
	Actual Clear Date:	09/09/2012		Actual Clear Time:	15:28
	Incident Headline:	: FONTMELL MAGNA MUX 101 AND HINDON MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 15:28 by completing a remote reset of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01747
	Duration:	0 days 00 hours 33 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FONTMELL MAGNA MUX 101 AND HINDON MUX 101 : LOSS OF SERVICE : Reference 33150 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	33150		Issue :	2
	Detected Date:	09/09/2012		Detected Time:	14:55
	Start Date:	09/09/2012		Start Time:	14:55
	Anticipated Clear Date:	09/09/2012		Anticipated Clear Time:	17:15
	Next Update Date:	09/09/2012		Next Update Time:	17:15
	Incident Headline:	: FONTMELL MAGNA MUX 101 AND HINDON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault diagnosis is ongoing.
	Dialling Codes Affected:	01747

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : FONTMELL MAGNA MUX 101 AND HINDON MUX 101 : LOSS OF SERVICE : Reference 33150 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	33150		Issue :	1
	Detected Date:	09/09/2012		Detected Time:	14:55
	Start Date:	09/09/2012		Start Time:	14:55
	Anticipated Clear Date:	09/09/2012		Anticipated Clear Time:	18:54
	Next Update Date:	09/09/2012		Next Update Time:	16:15
	Incident Headline:	: FONTMELL MAGNA MUX 101 AND HINDON MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational teams are carrying out initial remote diagnostics.
	Dialling Codes Affected:	01747

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.