Broadband Incident Report : : HARTING ADSL 101 AND DSL 102 : LOSS OF SERVICE : Reference 44103 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44103		Issue :	2
	Detected Date:	19/12/2012		Detected Time:	21:10
	Start Date:	19/12/2012		Start Time:	21:00
	Anticipated Clear Date:	20/12/2012		Anticipated Clear Time:	03:00
	Next Update Date:	20/12/2012		Next Update Time:	01:00
	Incident Headline:	: HARTING ADSL 101 AND DSL 102 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This incident is being caused by a mains power outage in the area. A mobile generator is being collected in order to supply the building with power. The engineers expect this will be onsite and connected by 00:30. The electricity supplier is investigating the cause of the outage.
	Dialling Codes Affected:	01730

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : HARTING ADSL 101 AND DSL 102 : LOSS OF SERVICE : Reference 44103 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44103		Issue :	1
	Detected Date:	19/12/2012		Detected Time:	21:10
	Start Date:	19/12/2012		Start Time:	21:00
	Anticipated Clear Date:	19/12/2012		Anticipated Clear Time:	23:16
	Next Update Date:	19/12/2012		Next Update Time:	23:00
	Incident Headline:	HARTING ADSL 101 AND DSL 102 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Loss of internet services for 545 Broadband end users. Completing initial diagnostics. Next update will be at 23:00.
	Dialling Codes Affected:	01730

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PITLOCHRY DSL 101 : LOSS OF SERVICE : Reference 44067 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44067		Issue :	FINAL
	Detected Date:	19/12/2012		Detected Time:	15:59
	Start Date:	19/12/2012		Start Time:	15:50
	Actual Clear Date:	19/12/2012		Actual Clear Time:	18:30
	Incident Headline:	: PITLOCHRY DSL 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service was restored at 18:30 after the equipment was successfully power cycled at Pitlochry. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01796
	Duration:	0 days 02 hours 40 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PITLOCHRY DSL 101 : LOSS OF SERVICE : Reference 44067 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44067		Issue :	2
	Detected Date:	19/12/2012		Detected Time:	15:59
	Start Date:	19/12/2012		Start Time:	15:50
	Anticipated Clear Date:	19/12/2012		Anticipated Clear Time:	19:30
	Next Update Date:	19/12/2012		Next Update Time:	19:15
	Incident Headline:	: PITLOCHRY DSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer is currently en route to site. Also a spare card has been ordered to site. ETA for card and engineer are not known at this time. Next update will be at 19:15
	Dialling Codes Affected:	01796

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : PITLOCHRY DSL 101 : LOSS OF SERVICE : Reference 44067 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	44067		Issue :	1
	Detected Date:	19/12/2012		Detected Time:	15:59
	Start Date:	19/12/2012		Start Time:	15:50
	Anticipated Clear Date:	19/12/2012		Anticipated Clear Time:	18:15
	Next Update Date:	19/12/2012		Next Update Time:	18:00
	Incident Headline:	PITLOCHRY DSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Loss of internet services for 1396 Broadband end users. Completing initial diagnostics. Next update will be at 18:00.
	Dialling Codes Affected:	01796

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BIRMINGHAM NODE 10124 : INCIDENT CANCELLED : Reference 43903 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	43903		Issue :	FINAL
	Detected Date:	18/12/2012		Detected Time:	12:46
	Start Date:	18/12/2012		Start Time:	12:46
	Actual Clear Date:	18/12/2012		Actual Clear Time:	12:46
	Incident Headline:	: BIRMINGHAM NODE 10124 : INCIDENT CANCELLED
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	On further investigation this proved to be just 1 x NCIF faulty affecting 225 Customer. this will be raised as a retrospective report by ops team. Incident Cancelled BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01158 01159 012162 012166 01242 01283 01452 01455 01525 01554 01636 01675 01782 0292030 0292033 0292040 0292055 0292056 0292057
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : STOKE NODE 100004 : DEGRADED SERVICE : Reference 43935 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	43935		Issue :	FINAL
	Detected Date:	18/12/2012		Detected Time:	16:21
	Start Date:	18/12/2012		Start Time:	16:21
	Actual Clear Date:	18/12/2012		Actual Clear Time:	16:22
	Incident Headline:	STOKE NODE 100004 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 16:22; by completing: a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01270 01782 01889 01922 LLCM0 01782 01889 01922
	Duration:	0 days 00 hours 01 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.