Broadband Incident Report : : EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE : Reference 50662 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50662		Issue :	FINAL
	Detected Date:	29/12/2013		Detected Time:	03:26
	Start Date:	29/12/2013		Start Time:	03:23
	Actual Clear Date:	29/12/2013		Actual Clear Time:	05:26
	Incident Headline:	: EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 05.26 when hardware was changed at Edinburgh. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01241 013144 013145 013146 013147 013166 01339 01434 01450 01665 01821 01875 019152 01946 0283834 0286774 0288952 0289082 01946
	Duration:	0 days 02 hours 03 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE : Reference 50662 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50662		Issue :	2
	Detected Date:	29/12/2013		Detected Time:	03:26
	Start Date:	29/12/2013		Start Time:	03:23
	Anticipated Clear Date:	29/12/2013		Anticipated Clear Time:	07:22
	Next Update Date:	29/12/2013		Next Update Time:	06:30
	Incident Headline:	: EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service has not been restored. An engineer is en route to site to complete a card reseat, ETA 05.00. Should the card reseat not return service, a spare is available on site. Estimated time of repair 06.00. Next update will be at 06.30.
	Dialling Codes Affected:	01241 013144 013145 013146 013147 013166 01339 01434 01450 01665 01821 01875 019152 01946 0283834 0286774 0288952 0289082 01946

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE : Reference 50662 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50662		Issue :	1
	Detected Date:	29/12/2013		Detected Time:	03:26
	Start Date:	29/12/2013		Start Time:	03:23
	Anticipated Clear Date:	29/12/2013		Anticipated Clear Time:	05:29
	Next Update Date:	29/12/2013		Next Update Time:	04:30
	Incident Headline:	: EDINBURGH NODE 12227 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Completing initial diagnostics. No root cause or estimated time of repair known at present. Next update will be at 04.30.
	Dialling Codes Affected:	01241 013144 013145 013146 013147 013166 01339 01434 01450 01665 01821 01875 019152 01946 0283834 0286774 0288952 0289082 01946

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : INVERNESS NODE 12012 : LOSS OF SERVICE : Reference 50441 : Issue INITIAL/FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50441		Issue :	INITIAL/FINAL
	Detected Date:	27/12/2013		Detected Time:	04:35
	Start Date:	27/12/2013		Start Time:	04:35
	Actual Clear Date:	27/12/2013		Actual Clear Time:	04:38
	Incident Headline:	INVERNESS NODE 12012 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	A brief loss of service for the broadband end users. Service fully restored at 04:38 after a remote reset was performed. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01349 01445 01463 01471 01549 01599 01863 LLNS0 To Fo ToFol 01599 01863
	Duration:	0 days 00 hours 03 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BURY MUX 101 : LOSS OF SERVICE (CI) : Reference 50263 : Issue 7 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50263		Issue :	7
	Detected Date:	24/12/2013		Detected Time:	16:45
	Start Date:	24/12/2013		Start Time:	16:40
	Anticipated Clear Date:	25/12/2013		Anticipated Clear Time:	04:31
	Next Update Date:			Next Update Time:
	Incident Headline:	BURY MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Closure Details:	Service fully restored at 04:31 after multiple hardware changes at Bury. Loss of internet services for {217} Broadband end users. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01798
	Duration:	0 days 11 hours 51 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BURY MUX 101 : LOSS OF SERVICE (CI) : Reference 50263 : Issue 6 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50263		Issue :	6
	Detected Date:	24/12/2013		Detected Time:	16:45
	Start Date:	24/12/2013		Start Time:	16:40
	Anticipated Clear Date:	25/12/2013		Anticipated Clear Time:	05:15
	Next Update Date:	25/12/2013		Next Update Time:	05:00
	Incident Headline:	BURY MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service has not been restored. The root cause is thought to be a card failure. Tasking an engineer to meet the courier due at 03:40. Next update will be at 05:00 or sooner if significant progress made. Loss of internet services for {217} Broadband end users.
	Dialling Codes Affected:	01798

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BURY MUX 101 : LOSS OF SERVICE (CI) : Reference 50263 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50263		Issue :	5
	Detected Date:	24/12/2013		Detected Time:	16:45
	Start Date:	24/12/2013		Start Time:	16:40
	Anticipated Clear Date:	25/12/2013		Anticipated Clear Time:	03:00
	Next Update Date:	25/12/2013		Next Update Time:	03:00
	Incident Headline:	BURY MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service has not been restored. The root cause is thought to be a multople card failure. the engineer is onsite investigating. Next update will be at 03:00 or sooner if significant progress made. Loss of internet services for {217} Broadband end users.
	Dialling Codes Affected:	01798

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.