Broadband Incident Report : : MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE : Reference 1020 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1020		Issue :	2
	Detected Date:	09/01/2014		Detected Time:	01:55
	Start Date:	09/01/2014		Start Time:	01:41
	Anticipated Clear Date:	09/01/2014		Anticipated Clear Time:	04:40
	Next Update Date:	09/01/2014		Next Update Time:	04:00
	Incident Headline:	: MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service has not been restored. Broadband and Transmission teams are working together in order to establish the root cause. An engineer has been tased to Perth as this has been deemed the most likely location the cause of the failure lies. An update will be issued once the engineer arrives onsite.
	Dialling Codes Affected:	01467 01651 01738 01887

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE : Reference 1020 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1020		Issue :	1
	Detected Date:	09/01/2014		Detected Time:	01:55
	Start Date:	09/01/2014		Start Time:	01:41
	Anticipated Clear Date:	09/01/2014		Anticipated Clear Time:	04:00
	Next Update Date:	09/01/2014		Next Update Time:	03:00
	Incident Headline:	: MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be at 03:00.
	Dialling Codes Affected:	01651 01738 01887

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRIDPORT ATM NODE 11037 : PARTIAL DEGRADED SERVICE : Reference 828 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	828		Issue :	FINAL
	Detected Date:	07/01/2014		Detected Time:	14:54
	Start Date:	07/01/2014		Start Time:	14:54
	Actual Clear Date:	07/01/2014		Actual Clear Time:	17:06
	Incident Headline:	: BRIDPORT ATM NODE 11037 : PARTIAL DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service was fully restored at 17:06 after a hardware reset. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01308
	Duration:	0 days 02 hours 12 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRIDPORT ATM NODE 11037 : PARTIAL DEGRADED SERVICE : Reference 828 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	828		Issue :	2
	Detected Date:	07/01/2014		Detected Time:	14:54
	Start Date:	07/01/2014		Start Time:	14:54
	Anticipated Clear Date:	07/01/2014		Anticipated Clear Time:	18:30
	Next Update Date:	07/01/2014		Next Update Time:	18:00
	Incident Headline:	: BRIDPORT ATM NODE 11037 : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Please note headline and impact change, This has now been proved to a faulty card on the ATM node. The card will be reset by the operational team. Next update will be when the card reset is complete.
	Dialling Codes Affected:	01308

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : BBIP : EDINBURGH EDGE SWITCH ROUTER 16 : PARTIAL LOSS OF SERVICE : INCIDENT CANCELLED. : Reference 725 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	725		Issue :	FINAL
	Detected Date:	07/01/2014		Detected Time:	02:12
	Start Date:	07/01/2014		Start Time:	02:12
	Actual Clear Date:	07/01/2014		Actual Clear Time:	02:12
	Incident Headline:	BBIP : EDINBURGH EDGE SWITCH ROUTER 16 : PARTIAL LOSS OF SERVICE : INCIDENT CANCELLED.
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Incident Cancelled. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01207 01770 019141 019144 01946 0289332 0289335 0289336 019144
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH EDGE SWITCH ROUTER 16 : PARTIAL LOSS OF SERVICE : Reference 725 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	725		Issue :	2
	Detected Date:	07/01/2014		Detected Time:	02:12
	Start Date:	07/01/2014		Start Time:	02:12
	Anticipated Clear Date:	07/01/2014		Anticipated Clear Time:	03:45
	Next Update Date:	07/01/2014		Next Update Time:	03:45
	Incident Headline:	: EDINBURGH EDGE SWITCH ROUTER 16 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Upgraded to P1 due to customer impact. Completing further diagnostics. Root cause and estimated time of repair are not known at present. Next update will be at 03:45 or sooner if significant progress made.
	Dialling Codes Affected:	01207 01770 019141 019144 01946 0289332 0289335 0289336 019144

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : EDINBURGH EDGE SWITCH ROUTER 16 : PARTIAL LOSS OF SERVICE : Reference 725 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	725		Issue :	1
	Detected Date:	07/01/2014		Detected Time:	02:12
	Start Date:	07/01/2014		Start Time:	02:12
	Anticipated Clear Date:	07/01/2014		Anticipated Clear Time:	04:15
	Next Update Date:	07/01/2014		Next Update Time:	04:15
	Incident Headline:	: EDINBURGH EDGE SWITCH ROUTER 16 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be at 04:15 or sooner if significant progress made.
	Dialling Codes Affected:	01207 01770 019141 019144 01946 0289332 0289335 0289336 019144

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.