Broadband Incident Report : : BELCOO MUX 101 : DEGRADED SERVICE (CI) : Reference 17809 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17809		Issue :	FINAL
	Detected Date:	20/05/2014		Detected Time:	19:08
	Start Date:	20/05/2014		Start Time:	19:03
	Actual Clear Date:	20/05/2014		Actual Clear Time:	19:16
	Incident Headline:	: BELCOO MUX 101 : DEGRADED SERVICE (CI)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 19:16 after a remote reset was performed. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0286638
	Duration:	0 days 00 hours 13 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BELCOO MUX 101 : DEGRADED SERVICE (CI) : Reference 17809 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17809		Issue :	1
	Detected Date:	20/05/2014		Detected Time:	19:08
	Start Date:	20/05/2014		Start Time:	19:03
	Anticipated Clear Date:	21/05/2014		Anticipated Clear Time:	21:00
	Next Update Date:	21/05/2014		Next Update Time:	20:00
	Incident Headline:	: BELCOO MUX 101 : DEGRADED SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner should there be a change in impact.
	Dialling Codes Affected:	0286638

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANCHESTER EDGE SWITCH ROUTER 2 : LOSS OF SERVICE : Reference 17638 : Issue INITIAL/FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17638		Issue :	INITIAL/FINAL
	Detected Date:	20/05/2014		Detected Time:	06:02
	Start Date:	20/05/2014		Start Time:	05:59
	Actual Clear Date:	20/05/2014		Actual Clear Time:	06:00
	Incident Headline:	: MANCHESTER EDGE SWITCH ROUTER 2 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service automatically restored at 06:00. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01200 01204 01229 01244 01248 01253 01254 01257 01274 01282 01283 01302 01325 01352 01407 01422 01423 01432 01457 01477 01484 01490 01492 015133 015134 015148 015162 01524 01531 01535 01539 01544 01565 01584 01588 01597 016127 016128 016133 016172 016177 016187 01625 01691 01694 01697 01743 01745 01766 01768 01772 01782 01824 01829 01845 01889 01900 01925 01931 01938 01946 01948 01970 01978 LLLC0 LLLV0 LLMR0 LLWM0 LLWN0
	Duration:	0 days 00 hours 01 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MANCHESTER EDGE SWITCH ROUTER 2 : LOSS OF SERVICE : Reference 17638 : Issue INITIAL/FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17638		Issue :	INITIAL/FINAL
	Detected Date:	20/05/2014		Detected Time:	06:02
	Start Date:	20/05/2014		Start Time:	05:59
	Actual Clear Date:	20/05/2014		Actual Clear Time:	06:00
	Incident Headline:	: MANCHESTER EDGE SWITCH ROUTER 2 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Closure Details:	Service has been restored. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01200 01204 01229 01244 01248 01253 01254 01257 01274 01282 01283 01302 01325 01352 01407 01422 01423 01432 01457 01477 01484 01490 01492 015133 015134 015148 015162 01524 01531 01535 01539 01544 01565 01584 01588 01597 016127 016128 016133 016172 016177 016187 01625 01691 01694 01697 01743 01745 01766 01768 01772 01782 01824 01829 01845 01889 01900 01925 01931 01938 01946 01948 01970 01978 LLLC0 LLLV0 LLMR0 LLWM0 LLWN0
	Duration:	0 days 00 hours 01 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BARNINGHAM MUX 101 : LOSS OF SERVICE (CI) : Reference 17432 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17432		Issue :	FINAL
	Detected Date:	19/05/2014		Detected Time:	08:14
	Start Date:	19/05/2014		Start Time:	08:11
	Actual Clear Date:	19/05/2014		Actual Clear Time:	09:45
	Incident Headline:	: BARNINGHAM MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service was fully restored at 09:45 after a card reseat at Middlesborough BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01833
	Duration:	0 days 01 hours 34 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BARNINGHAM MUX 101 : LOSS OF SERVICE (CI) : Reference 17432 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17432		Issue :	2
	Detected Date:	19/05/2014		Detected Time:	08:14
	Start Date:	19/05/2014		Start Time:	08:11
	Anticipated Clear Date:	19/05/2014		Anticipated Clear Time:	11:19
	Next Update Date:	19/05/2014		Next Update Time:	10:19
	Incident Headline:	: BARNINGHAM MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner should there be a change in impact.
	Dialling Codes Affected:	01833

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BARNINGHAM MUX 101 : LOSS OF SERVICE (CI) : Reference 17432 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17432		Issue :	1
	Detected Date:	19/05/2014		Detected Time:	08:14
	Start Date:	19/05/2014		Start Time:	08:11
	Anticipated Clear Date:	19/05/2014		Anticipated Clear Time:	11:19
	Next Update Date:	19/05/2014		Next Update Time:	10:19
	Incident Headline:	: BARNINGHAM MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01833

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.