Tuesday, May 20, 2014

Broadband Incident Report : : MANCHESTER EDGE SWITCH ROUTER 2 : LOSS OF SERVICE : Reference 17638 : Issue INITIAL/FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17638   Issue : INITIAL/FINAL  
  Detected Date: 20/05/2014   Detected Time: 06:02  
  Start Date: 20/05/2014   Start Time: 05:59  
  Actual Clear Date: 20/05/2014   Actual Clear Time: 06:00  
     
  Incident Headline: : MANCHESTER EDGE SWITCH ROUTER 2 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.

https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Closure Details: Service has been restored. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0120001204012290124401248
0125301254012570127401282
0128301302013250135201407
0142201423014320145701477
014840149001492015133015134
015148015162015240153101535
0153901544015650158401588
01597016127016128016133016172
016177016187016250169101694
0169701743017450176601768
0177201782018240182901845
0188901900019250193101938
01946019480197001978LLLC0
LLLV0LLMR0LLWM0LLWN0
 
  Duration: 0 days 00 hours 01 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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