Broadband Incident Report : ADSL : MULTIPLE MUX SCOTLAND : EMERGENCY PEW : Reference 2637 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2637		Issue :	FINAL
	Detected Date:	16/01/2017		Detected Time:	17:57
	Start Date:	16/01/2017		Start Time:	17:57
	Actual Clear Date:	17/01/2017		Actual Clear Time:	02:06
	Incident Headline:	ADSL : MULTIPLE MUX SCOTLAND : EMERGENCY PEW
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service has been restored as of 02:06 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01349 01546 01667 01887
	Duration:	0 days 08 hours 09 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUX SCOTLAND : EMERGENCY PEW : Reference 2637 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2637		Issue :	3
	Detected Date:	16/01/2017		Detected Time:	17:57
	Start Date:	16/01/2017		Start Time:	17:57
	Anticipated Clear Date:	17/01/2017		Anticipated Clear Time:	06:00
	Next Update Date:	17/01/2017		Next Update Time:	06:00
	Incident Headline:	: MULTIPLE MUX SCOTLAND : EMERGENCY PEW
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This is to update you on the EPEW for NE 159599 at Eastbourne. We are now expecting to start this work at 02:00. The customer downtime will be 30 minutes with an additional impact of 30 minutes if we need to roll back.
	Dialling Codes Affected:	01349 01546 01667 01887

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUX SCOTLAND : EMERGENCY PEW : Reference 2637 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2637		Issue :	2
	Detected Date:	16/01/2017		Detected Time:	17:57
	Start Date:	16/01/2017		Start Time:	17:57
	Anticipated Clear Date:	17/01/2017		Anticipated Clear Time:	06:00
	Next Update Date:	17/01/2017		Next Update Time:	02:00
	Incident Headline:	: MULTIPLE MUX SCOTLAND : EMERGENCY PEW
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Customer impact: An issue has been identified to a transmission card at Daviot Wood Radio Station. The issue is not currently causing major service issues for customers and no fault reports have been received, however it is expected that the card could fail and affect customer service. Current Situation: The card will be changed during an emergency pew window between 02:00 and 06:00 on the 17/01/2017. The expected downtime for customers is 30 minutes with an additional 30 minutes if roll back is required.
	Dialling Codes Affected:	01349 01546 01667 01887

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUX SCOTLAND : EMERGENCY PEW : Reference 2637 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2637		Issue :	1
	Detected Date:	16/01/2017		Detected Time:	17:57
	Start Date:	16/01/2017		Start Time:	17:57
	Anticipated Clear Date:	17/01/2017		Anticipated Clear Time:	06:00
	Next Update Date:	17/01/2017		Next Update Time:	02:00
	Incident Headline:	: MULTIPLE MUX SCOTLAND : EMERGENCY PEW
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Customer impact: An issue has been identified to a transmission card at Daviot Wood Radio Station. The issue is not currently causing major service issues for customers and no fault reports have been received, however it is expected that the card could fail and affect customer service. Current Situation: The card will be changed during an emergency pew window between 02:00 and 06:00 on the 17/01/2017. The expected downtime for customers is 30 minutes with an additional 30 minutes if roll back is required.
	Dialling Codes Affected:	01546 01667 01887

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ABERFELDY HISTORIC]: MUX 301 : LOSS OF SERVICE : Reference 2569 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2569		Issue :	FINAL
	Detected Date:	16/01/2017		Detected Time:	13:04
	Start Date:	16/01/2017		Start Time:	13:02
	Actual Clear Date:	16/01/2017		Actual Clear Time:	14:41
	Incident Headline:	ADSL :[ABERFELDY HISTORIC]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a loss of service.
	Closure Details:	Service fully restored at 14:41 after a card was re-seated at Daviot Wood. The card will be changed between 02:00 and 06:00 on 17/01/17 under Emergency Planned Works conditions. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01887
	Duration:	0 days 01 hours 38 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ABERFELDY HISTORIC]: MUX 301 : LOSS OF SERVICE : Reference 2569 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2569		Issue :	2
	Detected Date:	16/01/2017		Detected Time:	13:04
	Start Date:	16/01/2017		Start Time:	13:02
	Anticipated Clear Date:	16/01/2017		Anticipated Clear Time:	21:00
	Next Update Date:	16/01/2017		Next Update Time:	19:00
	Incident Headline:	ADSL :[ABERFELDY HISTORIC]: MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This is running as a child case of the parent P1 incident IMT2582/17. All further internal updates regarding customer impact and recovery actions will be via that incident.
	Dialling Codes Affected:	01887

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[ABERFELDY HISTORIC]: MUX 301 : LOSS OF SERVICE : Reference 2569 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2569		Issue :	1
	Detected Date:	16/01/2017		Detected Time:	13:04
	Start Date:	16/01/2017		Start Time:	13:02
	Anticipated Clear Date:	16/01/2017		Anticipated Clear Time:	17:04
	Next Update Date:	16/01/2017		Next Update Time:	14:04
	Incident Headline:	ADSL :[ABERFELDY HISTORIC]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01887

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.