BT Call Platform - INCIDENT - HD322653 - UPDATE 1

 

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	BT Call Platform INCIDENT - HD322653 - UPDATE 1   Good morning   We are pleased to confirm that the issue with our call platform has been identified and rectified by our support teams. We will be monitoring the platform for the next 24 hours to ensure stability.   Next update 02/07/2021 at 9am   We're sorry if this causes you any trouble. If you want to talk to us about this work, Please email us at broadband.eco.admin@bt.com.   If you'd rather not receive any more of these emails then please click here   Thanks, Michael Gauterin Director Service Operations BTWholesale Customer Service Telephone: 0800 783 5639 option 1 broadband.eco.admin@bt.com   Web: www.btwholesale.com BT Wholesale is a world-class enabler of converged network solutions
	British Telecommunications plc Registered Office: 81 Newgate St, LondonEC1A 7AJ Registered in England No: 1800000
	This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 

BT Call Platform - INCIDENT - HD322653

 

 

 

 

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	BT Call Platform INCIDENT - HD322653    Good morning   We are currently experiencing issues with our inbound call platform affecting all our phone contact routes, this is being investigated as a matter of urgency with our support teams.   We apologise for any inconvenience caused next update in 2 hours   We're sorry if this causes you any trouble. If you want to talk to us about this work, Please email us at broadband.eco.admin@bt.com.   If you'd rather not receive any more of these emails then please click here   Thanks, Michael Gauterin Director Service Operations BTWholesale Customer Service Telephone: 0800 783 5639 option 1 broadband.eco.admin@bt.com   Web: www.btwholesale.com BT Wholesale is a world-class enabler of converged network solutions
	British Telecommunications plc Registered Office: 81 Newgate St, LondonEC1A 7AJ Registered in England No: 1800000
	This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 

Remembrance - National Two Minutes Silence Sunday 10/11 and Monday 11/11 - HD175524

	National 2 Minutes silence
	NOTIFICATION
	Hello,   BT will be observing a 2 minutes silence at 11am on both Sunday 10/11/2019 and Monday 11/11/2019, in respect for remembrance day.   We would ask that you please try not to contact us around these times or if you are on a call or e-chat with us during this time please feel free to participate with us or please be advised that you will be placed on hold.   Thanks Michael Gauterin Director Service Operations BTWholesale Customer Service Telephone: 0800 783 5639 option 1 broadband.eco.admin@bt.com   Web: www.btwholesale.com BT Wholesale is a world-class enabler of converged network solutions
	British Telecommunications plc Registered Office: 81 Newgate St, LondonEC1A 7AJ Registered in England No: 1800000
	This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

20CN & 21CN SYSTEMS - Planned Outage from 22:00hrs on Saturday 14th September 2019 until 04:00hrs on Sunday 15th September 2019 - HD157812 - Service Restored

 

 

	20CN & 21CN SYSTEMS
	Service Restored
	Hello, You'll be pleased to know that we've finished working on 20CN & 21CN SYSTEMS.   We're sorry if this caused you any trouble during this necessary outage. If you are still having problems using these systems then please clear your cache and cookies, close and re-open all internet browsers and try again. If this still doesn't work you can call us on 08007835639 option 1 or email us on broadband.eco.admin@bt.com. If you'd rather not receive any more emails from us then please click here. Thanks Michael Gauterin Director Service Operations BT Wholesale Customer Service Telephone: 0800 783 5639 option 1 broadband.eco.admin@bt.com   Web: www.btwholesale.com   BT Wholesale is a world-class enabler of converged network solutions
	British Telecommunications plc Registered Office: 81 Newgate St, LondonEC1A 7AJ Registered in England No: 1800000
	This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.