Major Network Incident affecting the Shetland Isles - HD395964 - UPDATE 2

 

 

	Major Network Incident HD395964 – update 2     Hello, Just to provide some clarification on the situation on the Shetland Island incident now that additional details have become a little clearer, it has been confirmed that it is not related to any planned works as previous advised. The cable has been damaged by a third-party and is impacting all services to the islands, Ethernet, OSEA, TV and fibre services are affected with impacts on copper. Restoration work continues, with engineers on site. Service has been restored to some mobile cell sites, which has improved mobile coverage, however, until fully restored, both capacity and coverage will remain an issue. Engineers are still working to divert services via other routes and looking to restore the link as soon as possible and we are still awaiting the Emergency Response Team vehicle that needs to be shipped from the mainland. Landlines continue to be largely unaffected. As you can appreciate, this is likely to be a challenging and complex recovery and we're not currently able to give a full timeline for restoration. We'll issue a further update as the recovery progresses. Thanks,   Michael Gauterin Director Service Operations BTWholesale Customer Service   T: +44800 783 5639 option one E: broadband.eco.admin@bt.com W: www.btwholesale.com BT Wholesale is a world-class enabler of converged network solutions
	British Telecommunications plc Registered Office: One Braham, Braham Street, London, E1 8EE Registered in England No: 1800000
	This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 

Major Network Incident affecting the Shetland Isles - HD395964 - UPDATE 1

 

 

	Major Network Incident HD395964 – update 1     Hello,   We have an update on the major network event affecting the Shetland Isles.   Engineers are now on site on the Shetland Islands ready to perform testing and ascertain if the current in-tact fibres are useable.   The Emergency Response Team are in the process of collecting the ECC ( Emergency Control Centre ) vehicle to take it to Aberdeen, at which point it will take a Ferry at 17:00 (UK Time) over to the Shetland islands to assist with connectivity on the island.   We will provide further updates upon significant developments.   We're sorry for any inconvenience   Thanks,   Michael Gauterin Director Service Operations BTWholesale Customer Service   T: +44800 783 5639 option one E: broadband.eco.admin@bt.com W: www.btwholesale.com BT Wholesale is a world-class enabler of converged network solutions
	British Telecommunications plc Registered Office: One Braham, Braham Street, London, E1 8EE Registered in England No: 1800000
	This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

 

Major Network Incident affecting the Shetland Isles - HD395964

 

 

	Major Network Incident HD395964     Hello,   We need to make you aware that a major network event has been declared affecting the Shetland Isles.   The root cause of failure has been confirmed and is due to a sub-sea cable planned works carried out by a third-party provider. Due to a break in a third-party subsea cable connecting Shetland with the Scottish mainland, some phone, broadband and mobile services are affected.   Engineers are working to divert services via other routes as soon as possible  and our external subsea provider is also looking to restore their link quickly.   Anyone who needs to call 999 should try their landline or their mobile, even if they don't have signal from their own mobile provider.   We will provide further updates upon significant developments.   We're sorry for any inconvenience   Thanks,   Michael Gauterin Director Service Operations BTWholesale Customer Service   T: +44800 783 5639 option one E: broadband.eco.admin@bt.com W: www.btwholesale.com BT Wholesale is a world-class enabler of converged network solutions
	British Telecommunications plc Registered Office: One Braham, Braham Street, London, E1 8EE Registered in England No: 1800000
	This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.