Broadband Incident Report : : GLASGOW SPRINGBURN MUX 001 & GLASGOW KIRKINTILLOCH MUX 101: LOSS OF SERVICE : Reference 9283 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9283		Issue :	1
	Detected Date:	15/04/2009		Detected Time:	22:41
	Start Date:	15/04/2009		Start Time:	22:28
	Anticipated Clear Date:	16/04/2009		Anticipated Clear Time:	00:28
	Incident Headline:	: GLASGOW SPRINGBURN MUX 001 & GLASGOW KIRKINTILLOCH MUX 101: LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	014155 014156 014157 014158 014177 014155 014156 014157 014158

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System Time Stamp: 15/04/2009 22:55

Broadband Incident Report : : LEICESTER NODE 7670 : PARTIAL LOSS OF SERVICE : Reference 9124 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9124		Issue :	FINAL
	Detected Date:	12/04/2009		Detected Time:	19:01
	Start Date:	12/04/2009		Start Time:	18:59
	Actual Clear Date:	12/04/2009		Actual Clear Time:	20:58
	Incident Headline:	: LEICESTER NODE 7670 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Re-route This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01572 01664

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System Time Stamp: 12/04/2009 21:37

Broadband Incident Report : : LEICESTER NODE 7670 : PARTIAL LOSS OF SERVICE : Reference 9124 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9124		Issue :	1
	Detected Date:	12/04/2009		Detected Time:	19:01
	Start Date:	12/04/2009		Start Time:	18:59
	Anticipated Clear Date:	12/04/2009		Anticipated Clear Time:	20:59
	Incident Headline:	: LEICESTER NODE 7670 : PARTIAL LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	01572 01664

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System Time Stamp: 12/04/2009 19:21

Broadband Incident Report : : ERX13 READING3 : LOSS OF SERVICE : Reference 9109 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9109		Issue :	1
	Detected Date:	12/04/2009		Detected Time:	08:42
	Start Date:	12/04/2009		Start Time:	08:42
	Anticipated Clear Date:	12/04/2009		Anticipated Clear Time:	08:43
	Incident Headline:	: ERX13 READING3 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Reboot of a Card This issue may have been due to SELECT ONE OF THE OPTIONS BELOW a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 12/04/2009 08:58

Broadband Incident Report : : PADDINGTON MUX 2 : LOSS OF SERVICE : Reference 9069 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9069		Issue :	FINAL
	Detected Date:	11/04/2009		Detected Time:	06:42
	Start Date:	11/04/2009		Start Time:	06:37
	Actual Clear Date:	11/04/2009		Actual Clear Time:	09:10
	Incident Headline:	: PADDINGTON MUX 2 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a SELECT ONE OF THE OPTIONS BELOW ----------------------------------- Card Change This issue may have been due to SELECT ONE OF THE OPTIONS BELOW ----------------------------------- a Cable Fault your Power Failure your Planned Works a Data Fault a Denial of Service (DOS) Attack an Equipment Failure a Fibre Fault a Hardware Failure an Internet Virus Third Party Damage a Power Failure ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0203238 0207224 0207258 0207262 0207402 0207706 0207723 0207724 0207262

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System Time Stamp: 11/04/2009 13:11

Broadband Incident Report : : PADDINGTON MUX 2 : LOSS OF SERVICE : Reference 9069 : Issue 4 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9069		Issue :	4
	Detected Date:	11/04/2009		Detected Time:	06:42
	Start Date:	11/04/2009		Start Time:	06:37
	Anticipated Clear Date:	11/04/2009		Anticipated Clear Time:	12:10
	Incident Headline:	: PADDINGTON MUX 2 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: SELECT ONE OF THE OPTIONS BELOW ----------------------------------- Service has been restored as of 09:10, we are now monitoring for a stability period of 3 hours. ----------------------------------- Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203238 0207224 0207258 0207262 0207402 0207706 0207723 0207724 0207262

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System Time Stamp: 11/04/2009 09:46

Broadband Incident Report : : PADDINGTON MUX 2 : LOSS OF SERVICE : Reference 9069 : Issue 3 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	9069		Issue :	3
	Detected Date:	11/04/2009		Detected Time:	06:42
	Start Date:	11/04/2009		Start Time:	06:37
	Anticipated Clear Date:	11/04/2009		Anticipated Clear Time:	10:25
	Incident Headline:	: PADDINGTON MUX 2 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service.
	Progress Details:	BT is making progress towards full restoration of Service. Latest Update: An Engineer is now on site. Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0203238 0207224 0207258 0207262 0207402 0207706 0207723 0207724 0207262

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System Time Stamp: 11/04/2009 09:27