Broadband Incident Report : : KILREA MUX 102 : LOSS OF SERVICE : Reference 25621 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25621		Issue :	1
	Detected Date:	22/10/2009		Detected Time:	16:31
	Start Date:	22/10/2009		Start Time:	16:31
	Anticipated Clear Date:	22/10/2009		Anticipated Clear Time:	18:31
	Incident Headline:	: KILREA MUX 102 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users will be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineers are making progress towards full restoration of Service. It is likely your Broadband End Users are experiencing one or more of the following: Throughput related issues Intermittent loss of synchronisation Packet loss Further updates will be provided as soon as possible.
	Dialling Codes Affected:	0282954

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System Time Stamp: 22/10/2009 16:42

Broadband Incident Report : EDGE SWITCH ROUTER 12 MANCHESTER 6 : LOSS OF SERVICE : Reference 25607 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25607		Issue :	1
	Detected Date:	22/10/2009		Detected Time:	14:20
	Start Date:	22/10/2009		Start Time:	14:18
	Anticipated Clear Date:	22/10/2009		Anticipated Clear Time:	14:19
	Incident Headline:	EDGE SWITCH ROUTER 12 MANCHESTER 6 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 22/10/2009 14:40

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW114819 Emergency - (MID 11735843) - EU outage of up to 3Hours

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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22/10/2009 14:01
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW114819

Planned duration details:

Planned start: 28/10/2009 23:00

Planned finish: 29/10/2009 02:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

*****EMERGENCY*****This Planned Engineering Work is required to repair damaged network infrastructure in (CUMBERNAULD) Region / Exchange. This will result in an End User service outage of approximately (180) minutes within the outage window of (23:00 -03:00) within this PEW. A list of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BT Wholesale - ANDREWS & ARNOLD LTD - Network Planned Engineering Work (PEW) Notification PW114727 Emergency - (MID 11733846) - EU outage of up to 4Hours 59Minutes

BT Wholesale - Broadband Planned Works

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PEW Manager - Automatic Mailer
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22/10/2009 09:41
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Dear Customer

This communication is to notify you that Planned Engineering Work is required to be carried out on BT Wholesale's Broadband Network

The work involved is necessary; please see statement of work for End User outage.

BT PEW Reference No: PW114727

Planned duration details:

Planned start: 23/10/2009 00:01

Planned finish: 23/10/2009 05:00

End User Impact Statement:
A statement and impact to End User for the work being undertaken is shown here:

*****EMERGENCY*****This Planned Engineering Work is required to replace a BT Exchange system card which is running at risk. There will be an outage of approximately (299) minutes to end-users within this period. Details of your End Users affected are available on Broadband Customer Reporting.

British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no. 1800000
This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or e-mail (to the number or address above) immediately. Activity and use of the British Telecommunications plc E-mail system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

Broadband Incident Report : EDGE SWITCH ROUTER 10 KINGSTON 5 : PARTIAL LOSS OF SERVICE : Reference 25551 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25551		Issue :	1
	Detected Date:	22/10/2009		Detected Time:	00:17
	Start Date:	22/10/2009		Start Time:	00:14
	Anticipated Clear Date:	22/10/2009		Anticipated Clear Time:	00:15
	Incident Headline:	EDGE SWITCH ROUTER 10 KINGSTON 5 : PARTIAL LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored. This issue may have been due to an Equipment Failure ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01206 01279 01303 01394 01474 01603 01621 01622 01634 01795 01843 01932 0203066 0208244 0208314 0208355 0208613 0208690

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System Time Stamp: 22/10/2009 01:43

Broadband Incident Report : : BIRMINGHAM RUBERY MUX 101 AND MSAN 301 : LOSS OF SERVICE : Reference 25519 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25519		Issue :	FINAL
	Detected Date:	21/10/2009		Detected Time:	13:51
	Start Date:	21/10/2009		Start Time:	13:34
	Actual Clear Date:	21/10/2009		Actual Clear Time:	16:45
	Incident Headline:	: BIRMINGHAM RUBERY MUX 101 AND MSAN 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Change This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	012124 012125 012145 012146 012160 012162 012168 012145 012146

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System Time Stamp: 21/10/2009 20:13

Broadband Incident Report : ESR6 MANCHESTER 5 : LOSS OF SERVICE : Reference 25535 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25535		Issue :	1
	Detected Date:	21/10/2009		Detected Time:	17:42
	Start Date:	21/10/2009		Start Time:	17:42
	Anticipated Clear Date:	21/10/2009		Anticipated Clear Time:	19:42
	Incident Headline:	ESR6 MANCHESTER 5 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Reseat This issue may have been due to An Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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Incident Manager - Automatic Mailer.
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System Time Stamp: 21/10/2009 17:55