Broadband Incident Report : : ILFORD EDGE SWITCH ROUTER 5 : LOSS OF SERVICE : Reference 33319 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	33319		Issue :	FINAL
	Detected Date:	20/10/2011		Detected Time:	13:03
	Start Date:	20/10/2011		Start Time:	12:58
	Actual Clear Date:	20/10/2011		Actual Clear Time:	15:02
	Incident Headline:	: ILFORD EDGE SWITCH ROUTER 5 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored as of 15:02 by completing: a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	0207 01206 01227 01245 01255 01268 01270 01277 01279 01284 01303 01304 01353 01362 01371 01375 01376 01379 01394 01449 01474 01493 01502 01508 01580 01603 01622 01634 01638 01702 01728 01787 01795 01797 01799 01825 01842 01843 01953 01954 01992 0203069 0203222 0203243 0207001 0207005 0207012 0207033 0207055 0207068 0207093 0207228 0207255 0207323 0207436 0207473 0207474 0207476 0207510 0207513 0207515 0207517 0207531 0207536 0207537 0207538 0207580 0207613 0207631 0207636 0207637 0207719 0207729 0207739 0207749 0207987 0208141 0208220 0208221 0208252 0208257 0208269 0208270 0208291 0208298 0208301 0208302 0208303 0208304 0208306 0208309 0208331 0208460 0208500 0208501 0208502 0208503 0208507 0208519 0208522 0208534 0208536 0208555 0208559 0208586 0208590 0208591 0208594 0208597 0208598 0208599 0208693 0208801 0208808 0208858 0208880 0208924 0208983 LLLN0 LLWE0 0208880 0208924 0208983
	Duration:	0 days 02 hours 04 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ILFORD EDGE SWITCH ROUTER 5 : LOSS OF SERVICE : Reference 33319 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	33319		Issue :	2
	Detected Date:	20/10/2011		Detected Time:	13:03
	Start Date:	20/10/2011		Start Time:	12:58
	Anticipated Clear Date:	20/10/2011		Anticipated Clear Time:	16:00
	Next Update Date:	20/10/2011		Next Update Time:	15:30
	Incident Headline:	: ILFORD EDGE SWITCH ROUTER 5 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Technical bridge set up investigations are ongoing. Engineer is on site. Next update 15:30
	Dialling Codes Affected:	0207 01206 01227 01245 01255 01268 01270 01277 01279 01284 01303 01304 01353 01362 01371 01375 01376 01379 01394 01449 01474 01493 01502 01508 01580 01603 01622 01634 01638 01702 01728 01787 01795 01797 01799 01825 01842 01843 01953 01954 01992 0203069 0203222 0203243 0207001 0207005 0207012 0207033 0207055 0207068 0207093 0207228 0207255 0207323 0207436 0207473 0207474 0207476 0207510 0207513 0207515 0207517 0207531 0207536 0207537 0207538 0207580 0207613 0207631 0207636 0207637 0207719 0207729 0207739 0207749 0207987 0208141 0208220 0208221 0208252 0208257 0208269 0208270 0208291 0208298 0208301 0208302 0208303 0208304 0208306 0208309 0208331 0208460 0208500 0208501 0208502 0208503 0208507 0208519 0208522 0208534 0208536 0208555 0208559 0208586 0208590 0208591 0208594 0208597 0208598 0208599 0208693 0208801 0208808 0208858 0208880 0208924 0208983 LLLN0 LLWE0 0208880 0208924 0208983

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ILFORD EDGE SWITCH ROUTER 5 : LOSS OF SERVICE : Reference 33319 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	33319		Issue :	1
	Detected Date:	20/10/2011		Detected Time:	13:03
	Start Date:	20/10/2011		Start Time:	12:58
	Anticipated Clear Date:	20/10/2011		Anticipated Clear Time:	14:58
	Next Update Date:	20/10/2011		Next Update Time:	14:10
	Incident Headline:	: ILFORD EDGE SWITCH ROUTER 5 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Operational team completing initial diagnostics. Next update will be at 14:15
	Dialling Codes Affected:	0207 01206 01227 01245 01255 01268 01270 01277 01279 01284 01303 01304 01353 01362 01371 01375 01376 01379 01394 01449 01474 01493 01502 01508 01580 01603 01622 01634 01638 01702 01728 01787 01795 01797 01799 01825 01842 01843 01953 01954 01992 0203069 0203222 0203243 0207001 0207005 0207012 0207033 0207055 0207068 0207093 0207228 0207255 0207323 0207436 0207473 0207474 0207476 0207510 0207513 0207515 0207517 0207531 0207536 0207537 0207538 0207580 0207613 0207631 0207636 0207637 0207719 0207729 0207739 0207749 0207987 0208141 0208220 0208221 0208252 0208257 0208269 0208270 0208291 0208298 0208301 0208302 0208303 0208304 0208306 0208309 0208331 0208460 0208500 0208501 0208502 0208503 0208507 0208519 0208522 0208534 0208536 0208555 0208559 0208586 0208590 0208591 0208594 0208597 0208598 0208599 0208693 0208801 0208808 0208858 0208880 0208924 0208983 LLLN0 LLWE0 0208880 0208924 0208983

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

BTWholesale.com Intermittent Service Issue - HD487546 - Update 6

	BTWholesale.com HD487546
	Service Issue: Update 6
	Dear Customer, Our technical teams are still working hard to fix the intermittent service issues on BTWholesale.com. They worked through the night to resolve the situation. Although the errors remain very low in numbers, the issue is not yet completely resolved. In the mean time customers may continue to experience the intermittent message www.btwholesale.com is temporarily unavailable when using portal applications until this is fully resolved. We ask customers impacted by this service issue to continue to retry the transaction where the above message is returned. We will continue to monitor the situation and investigate the root cause. The next update will be after 16:00hrs today, unless full service is restored prior to that time. BT Wholesale regrets any inconvenience this may cause you. Your continued patience is greatly appreciated. During this time, please use the alternative methods of access for the following applications: e.Co Repair https://ecorepair4.btwholesale.com/login.aspx Please Note: When using the alternate logon you will be required to request a new password (this can be done by clicking the request password link below the password entry field) as your www.btwholesale.com password will not be valid here. Broadband Availability Checker https://www.adslchecker.bt.com/pls/adsl/adslchecker.welcome BBCR https://www.wcr.bt.com/bbtcr/login.jsp? If you no longer wish to receive e-mails from the Wholesale Customer Helpdesk regarding BTWholesale.com System Problems or Planned Outages, please click here to Unsubscribe. Please do not reply to this email address, as no action will be taken. If you have an enquiry relating to the above communication, please email the Wholesale Customer Helpdesk at btwholesale.direct@bt.com. Regards System Support Administrator Wholesale Customer Helpdesk BTWholesale Customer Service | BTWholesale Telephone: 0800 783 5639 option 1 BTWholesale.com btwholesale.direct@bt.com Web: www.btwholesale.com BTWholesale is a world-class enabler of converged network solutions.
	British Telecommunications plc Registered Office: 81 Newgate St, LondonEC1A 7AJ Registered in England No: 1800000
	This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BTWholesale.com Intermittent Service Failure - Update 5 - HD487546

	BTWholesale.com Service issue
	Service Failure : Update 5
	Dear Customer, Further to our previous message, our technical teams are still working to fix the intermittent service issues on BTWholesale.com. BT Wholesale regards the circumstances as exceptional, and we would like to assure customers we are urgently seeking a resolution. Customers may continue to experience the intermittent message www.btwholesale.com is temporarily unavailable when using portal applications until this is resolved. We ask customers impacted by this service issue to continue to retry the transaction where the above message is returned. The next update will be after 09:00 hours 20th October BT Wholesale regrets any inconvenience this may cause you. Your continued patience is greatly appreciated. During this time, please use the alternative methods of access for the following applications: e.Co Repair https://ecorepair4.btwholesale.com/login.aspx Please Note: When using the alternate logon you will be required to request a new password (this can be done by clicking the request password link below the password entry field) as your www.btwholesale.com password will not be valid here. Broadband Availability Checker https://www.adslchecker.bt.com/pls/adsl/adslchecker.welcome BBCR https://www.wcr.bt.com/bbtcr/login.jsp? If you no longer wish to receive e-mails from the Wholesale Customer Helpdesk regarding BTWholesale.com System Problems or Planned Outages, please click here to Unsubscribe. Please do not reply to this email address, as no action will be taken. If you have an enquiry relating to the above communication, please email the Wholesale Customer Helpdesk at btwholesale.direct@bt.com. Regards System Support Administrator Wholesale Customer Helpdesk BTWholesale Customer Service | BTWholesale Telephone: 0800 783 5639 option 1 BTWholesale.com btwholesale.direct@bt.com Web: www.btwholesale.com BTWholesale is a world-class enabler of converged network solutions.
	British Telecommunications plc Registered Office: 81 Newgate St, LondonEC1A 7AJ Registered in England No: 1800000
	This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BTWholesale.com Intermittent Service Issue - HD487546 - Update 4

	BTWholesale.com HD487546
	Service Issue: Update 4
	Dear Customer, Further to our previous message, our technical teams are still working to fix the intermittent service issues on BTWholesale.com. BT Wholesale regards the circumstances as exceptional, and we would like to assure customers we are urgently seeking a resolution. Customers may continue to experience the intermittent message www.btwholesale.com is temporarily unavailable when using portal applications until this is resolved. We ask customers impacted by this service issue to continue to retry the transaction where the above message is returned. We will continue to provide you with updates regarding the issue. BT Wholesale regrets any inconvenience this may cause you. Your continued patience is greatly appreciated. During this time, please use the alternative methods of access for the following applications: e.Co Repair https://ecorepair4.btwholesale.com/login.aspx Please Note: When using the alternate logon you will be required to request a new password (this can be done by clicking the request password link below the password entry field) as your www.btwholesale.com password will not be valid here. Broadband Availability Checker https://www.adslchecker.bt.com/pls/adsl/adslchecker.welcome BBCR https://www.wcr.bt.com/bbtcr/login.jsp? If you no longer wish to receive e-mails from the Wholesale Customer Helpdesk regarding BTWholesale.com System Problems or Planned Outages, please click here to Unsubscribe. Please do not reply to this email address, as no action will be taken. If you have an enquiry relating to the above communication, please email the Wholesale Customer Helpdesk at btwholesale.direct@bt.com. Regards System Support Administrator Wholesale Customer Helpdesk BTWholesale Customer Service | BTWholesale Telephone: 0800 783 5639 option 1 BTWholesale.com btwholesale.direct@bt.com Web: www.btwholesale.com BTWholesale is a world-class enabler of converged network solutions.
	British Telecommunications plc Registered Office: 81 Newgate St, LondonEC1A 7AJ Registered in England No: 1800000
	This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.

BTWholesale.com Service Failure - HD487546 - Update 3

	BTWholesale.com
	Service Failure : Update 3
	Dear Customer, We are still experiencing intermittent problems with BTWholesale.com. Customers may continue to experience the intermittent message www.btwholesale.com is temporarily unavailable when using portal applications until this is resolved. We would ask customers impacted by this incident to continue to retry the transaction where the above message is returned. Our technical support teams are still working to establish the underlying cause. BT Wholesale regrets any inconvenience this may cause you and will keep you updated. Reboot has completed on 1st server, however BTW ASG will be monitoring the ZXTM logs for any further connectivity errors during the day today (19/10/2011). During this time, please use the alternative methods of access for the following applications: e.Co Repair https://ecorepair4.btwholesale.com/login.aspx Please Note: When using the alternate logon you will be required to request a new password (this can be done by clicking the request password link below the password entry field) as your www.btwholesale.com password will not be valid here. Broadband Availability Checker https://www.adslchecker.bt.com/pls/adsl/adslchecker.welcome BBCR https://www.wcr.bt.com/bbtcr/login.jsp? If you no longer wish to receive e-mails from the Wholesale Customer Helpdesk regarding BTWholesale.com System Problems or Planned Outages, please click here to Unsubscribe. Please do not reply to this email address, as no action will be taken. If you have an enquiry relating to the above communication, please email the Wholesale Customer Helpdesk at btwholesale.direct@bt.com. Regards System Support Administrator Wholesale Customer Helpdesk BTWholesale Customer Service | BTWholesale Telephone: 0800 783 5639 option 1 BTWholesale.com btwholesale.direct@bt.com Web: www.btwholesale.com BTWholesale is a world-class enabler of converged network solutions.
	British Telecommunications plc Registered Office: 81 Newgate St, LondonEC1A 7AJ Registered in England No: 1800000
	This electronic message contains information from British Telecommunications plc which may be privileged and confidential. The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.