Wednesday, October 19, 2011

BTWholesale.com Intermittent Service Issue - HD487546 - Update 4

 bt wholesale  
BTWholesale.com HD487546 
Service Issue: Update 4
 

Dear Customer,

Further to our previous message, our technical teams are still working to fix the intermittent service issues on BTWholesale.com.

BT Wholesale regards the circumstances as exceptional, and we would like to assure customers we are urgently seeking a resolution.

Customers may continue to experience the intermittent message www.btwholesale.com is temporarily unavailable when using portal applications until this is resolved.

We ask customers impacted by this service issue to continue to retry the transaction where the above message is returned.

We will continue to provide you with updates regarding the issue.

BT Wholesale regrets any inconvenience this may cause you.

Your continued patience is greatly appreciated.

During this time, please use the alternative methods of access for the following applications:

e.Co Repair
https://ecorepair4.btwholesale.com/login.aspx

Please Note: When using the alternate logon you will be required to request a new password (this can be done by clicking the request password link below the password entry field) as your www.btwholesale.com password will not be valid here.

Broadband Availability Checker
https://www.adslchecker.bt.com/pls/adsl/adslchecker.welcome

BBCR
https://www.wcr.bt.com/bbtcr/login.jsp?

If you no longer wish to receive e-mails from the Wholesale Customer Helpdesk regarding BTWholesale.com System Problems or Planned Outages, please click here to Unsubscribe.

Please do not reply to this email address, as no action will be taken. If you have an enquiry relating to the above communication, please email the Wholesale Customer Helpdesk at btwholesale.direct@bt.com.

Regards

System Support Administrator
Wholesale Customer Helpdesk
BTWholesale Customer Service | BTWholesale

Telephone: 0800 783 5639 option 1

BTWholesale.com
btwholesale.direct@bt.com

Web: www.btwholesale.com

BTWholesale is a world-class enabler of converged network solutions.

 
 British Telecommunications plc
Registered Office: 81 Newgate St, LondonEC1A 7AJ
Registered in England No: 1800000
 
 This electronic message contains information from British Telecommunications plc which may be privileged and confidential.
The information is intended to be for the use of the individual(s) or entity named above. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. If you have received this electronic message in error, please notify us by telephone or email (to the number or address above) immediately. Activity and use of the British Telecommunications plc email system is monitored to secure its effective operation and for other lawful business purposes. Communications using this system will also be monitored and may be recorded to secure effective operation and for other lawful business purposes.
 
 BT Wholesale 

No comments: