Broadband Incident Report : : CARBOST MUX 001 : LOSS OF SERVICE : Reference 50210 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50210		Issue :	2
	Detected Date:	24/12/2013		Detected Time:	11:27
	Start Date:	24/12/2013		Start Time:	11:17
	Anticipated Clear Date:	24/12/2013		Anticipated Clear Time:	15:15
	Next Update Date:	24/12/2013		Next Update Time:	14:15
	Incident Headline:	: CARBOST MUX 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service has not yet been restored. An engineer is currently en route to site to complete further investigations, ETA 13:15. Next update will be at 14:15 or sooner if significant progress made.
	Dialling Codes Affected:	01478

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CARBOST MUX 001 : LOSS OF SERVICE : Reference 50210 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50210		Issue :	1
	Detected Date:	24/12/2013		Detected Time:	11:27
	Start Date:	24/12/2013		Start Time:	11:17
	Anticipated Clear Date:	24/12/2013		Anticipated Clear Time:	15:15
	Next Update Date:	24/12/2013		Next Update Time:	12:45
	Incident Headline:	: CARBOST MUX 001 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be at 12:45 or sooner if significant progress made.
	Dialling Codes Affected:	01478

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WIVELSFIELD GREEN DSL 102 AND ADSL 101 : LOSS OF SERVICE : Reference 50112 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50112		Issue :	4
	Detected Date:	24/12/2013		Detected Time:	05:40
	Start Date:	24/12/2013		Start Time:	05:40
	Anticipated Clear Date:	24/12/2013		Anticipated Clear Time:	12:00
	Next Update Date:	24/12/2013		Next Update Time:	11:00
	Incident Headline:	: WIVELSFIELD GREEN DSL 102 AND ADSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service not yet restored. The root cause is a mains failure in the area. This is equipment is on non essential supply therefore service restoration is reliant upon mains supply retuning. We will be working closely with the power team and local supplier in ascertaining the cause and expected repair time. There will be no further updates until power restored.
	Dialling Codes Affected:	01444

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WIVELSFIELD GREEN DSL 102 AND ADSL 101 : LOSS OF SERVICE : Reference 50112 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50112		Issue :	3
	Detected Date:	24/12/2013		Detected Time:	05:40
	Start Date:	24/12/2013		Start Time:	05:40
	Anticipated Clear Date:	24/12/2013		Anticipated Clear Time:	10:00
	Next Update Date:	24/12/2013		Next Update Time:	08:30
	Incident Headline:	: WIVELSFIELD GREEN DSL 102 AND ADSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service not yet restored. The root cause is thought to be a power problem. A power engineer is currently en route to site to investigate further. Estimated time of restoration not yet known. Next update will be at 08:30.
	Dialling Codes Affected:	01444

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : WIVELSFIELD GREEN DSL 102 AND ADSL 101 : LOSS OF SERVICE : Reference 50112 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50112		Issue :	2
	Detected Date:	24/12/2013		Detected Time:	05:40
	Start Date:	24/12/2013		Start Time:	05:40
	Anticipated Clear Date:	24/12/2013		Anticipated Clear Time:	07:46
	Next Update Date:	24/12/2013		Next Update Time:	07:30
	Incident Headline:	WIVELSFIELD GREEN DSL 102 AND ADSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service not yet restored. The root cause is Thought to be a power failure. Switch and power engineers are being tasked to site. Next update will be at 07:30 or sooner if significant progress made. Loss of internet services for {573} Broadband end users.
	Dialling Codes Affected:	01444

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : WIVELSFIELD GREEN DSL 102 AND ADSL 101 : LOSS OF SERVICE : Reference 50112 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50112		Issue :	1
	Detected Date:	24/12/2013		Detected Time:	05:40
	Start Date:	24/12/2013		Start Time:	05:40
	Anticipated Clear Date:	24/12/2013		Anticipated Clear Time:	07:46
	Next Update Date:	24/12/2013		Next Update Time:	07:30
	Incident Headline:	WIVELSFIELD GREEN DSL 102 AND ADSL 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Service not yet restored. The root cause is under investigation. Completing initial diagnostics. Next update will be at 17:30 or sooner if significant progress made. Loss of internet services for {573} Broadband end users.
	Dialling Codes Affected:	01444

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : LOCKS HEATH WHITELEY MULTIPLE MUXES : LOSS OF SERVICE : Reference 50024 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	50024		Issue :	FINAL
	Detected Date:	23/12/2013		Detected Time:	19:18
	Start Date:	23/12/2013		Start Time:	19:08
	Actual Clear Date:	24/12/2013		Actual Clear Time:	00:01
	Incident Headline:	LOCKS HEATH WHITELEY MULTIPLE MUXES : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 00:01 after the onsite engine was started at Locks Heath Whiteley. Loss of internet services for {2010} Broadband end users. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01489
	Duration:	0 days 04 hours 53 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.