Tuesday, December 24, 2013

Broadband Incident Report : LOCKS HEATH WHITELEY MULTIPLE MUXES : LOSS OF SERVICE : Reference 50024 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 50024   Issue : FINAL  
  Detected Date: 23/12/2013   Detected Time: 19:18  
  Start Date: 23/12/2013   Start Time: 19:08  
  Actual Clear Date: 24/12/2013   Actual Clear Time: 00:01  
     
  Incident Headline: LOCKS HEATH WHITELEY MULTIPLE MUXES : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 00:01 after the onsite engine was started at Locks Heath Whiteley. Loss of internet services for {2010} Broadband end users.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01489
 
  Duration: 0 days 04 hours 53 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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