Broadband Incident Report : : NORTHERN IRELAND AREA : LOSS OF SERVICE : Reference 40212 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	40212		Issue :	1
	Detected Date:	21/10/2014		Detected Time:	06:24
	Start Date:	21/10/2014		Start Time:	06:11
	Anticipated Clear Date:	21/10/2014		Anticipated Clear Time:	08:11
	Next Update Date:	21/10/2014		Next Update Time:	07:24
	Incident Headline:	: NORTHERN IRELAND AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01254 01432 01524 01531 01568 01584 01588 01591 01743 01942 01952 01981 01989 01995 0282763 0282764 0283085 0283088 0283750 0284481 0284485 0286634 0286638 0286774 0286864 0287084 0287086 0287181 0287775 0287938 0288075 0288122 0288165 0288283 0288284 0288289 0288554 0288556 0288952 0288954 0289751

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SAXTHORPE MUX 101 & 301 & 302 : LOSS OF SERVICE : Reference 40125 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	40125		Issue :	FINAL
	Detected Date:	20/10/2014		Detected Time:	14:45
	Start Date:	20/10/2014		Start Time:	14:45
	Actual Clear Date:	20/10/2014		Actual Clear Time:	15:45
	Incident Headline:	: SAXTHORPE MUX 101 & 301 & 302 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 15:45 after mains power was restored to the area. Service has been monitored for stability. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01263
	Duration:	0 days 01 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SAXTHORPE MUX 101 & 301 & 302 : LOSS OF SERVICE : Reference 40125 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	40125		Issue :	2
	Detected Date:	20/10/2014		Detected Time:	14:45
	Start Date:	20/10/2014		Start Time:	14:45
	Anticipated Clear Date:	20/10/2014		Anticipated Clear Time:	20:00
	Next Update Date:	20/10/2014		Next Update Time:	17:30
	Incident Headline:	: SAXTHORPE MUX 101 & 301 & 302 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Local power outage, no failure on the BT network. Next update will be issued upon service restoration.
	Dialling Codes Affected:	01263

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SAXTHORPE MUX 101 & 301 & 302 : LOSS OF SERVICE : Reference 40125 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	40125		Issue :	1
	Detected Date:	20/10/2014		Detected Time:	14:45
	Start Date:	20/10/2014		Start Time:	14:45
	Anticipated Clear Date:	20/10/2014		Anticipated Clear Time:	20:00
	Next Update Date:	20/10/2014		Next Update Time:	16:45
	Incident Headline:	: SAXTHORPE MUX 101 & 301 & 302 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01263

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ABERDEENSHIRE MULTIPLE MUXES : LOSS OF SERVICE (CANCELLED) : Reference 39970 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39970		Issue :	FINAL
	Detected Date:	19/10/2014		Detected Time:	10:30
	Start Date:	19/10/2014		Start Time:	10:27
	Actual Clear Date:	19/10/2014		Actual Clear Time:	10:27
	Incident Headline:	: ABERDEENSHIRE MULTIPLE MUXES : LOSS OF SERVICE (CANCELLED)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Incident cancelled. Raised in error. No impact on customer service. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01561 01569
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ABERDEENSHIRE MULTIPLE MUXES : LOSS OF SERVICE : Reference 39970 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39970		Issue :	1
	Detected Date:	19/10/2014		Detected Time:	10:30
	Start Date:	19/10/2014		Start Time:	10:27
	Anticipated Clear Date:	19/10/2014		Anticipated Clear Time:	18:00
	Next Update Date:	19/10/2014		Next Update Time:	12:30
	Incident Headline:	: ABERDEENSHIRE MULTIPLE MUXES : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01561 01569

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ERX1 READING : LOSS OF SERVICE : Reference 39816 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	39816		Issue :	FINAL
	Detected Date:	17/10/2014		Detected Time:	18:57
	Start Date:	17/10/2014		Start Time:	18:53
	Actual Clear Date:	17/10/2014		Actual Clear Time:	19:12
	Incident Headline:	: ERX1 READING : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service automatically restored at 19:12. Root cause investigations are ongoing. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01189 01202 01225 01243 01249 01264 01275 01285 01297 01305 01306 01308 01326 01344 01380 01425 01452 01454 01483 01489 01491 01628 01635 01666 01672 01730 01736 01749 01752 01793 01803 01822 01825 01844 01865 01872 01935 01963 01983 01993 0238032 0238052 0238067 0238076 0238077 0238078
	Duration:	0 days 00 hours 19 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.