Broadband Incident Report : : DARTFORD NODE 08006 : LOSS OF SERVICE : Reference 49600 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	49600		Issue :	1
	Detected Date:	21/12/2014		Detected Time:	06:21
	Start Date:	21/12/2014		Start Time:	06:18
	Anticipated Clear Date:	21/12/2014		Anticipated Clear Time:	08:18
	Next Update Date:	21/12/2014		Next Update Time:	07:21
	Incident Headline:	: DARTFORD NODE 08006 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01322 01375 01634 01689 0203248 0203260 0208300 0208302 0208306 0208308 0208309 0208325 LLLN0 LLLS0 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : CLIFTON HAMPDEN : LOSS OF SERVICE : INCIDENT CANCELLED. : Reference 49592 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	49592		Issue :	FINAL
	Detected Date:	21/12/2014		Detected Time:	03:58
	Start Date:	21/12/2014		Start Time:	03:58
	Actual Clear Date:	21/12/2014		Actual Clear Time:	03:58
	Incident Headline:	ADSL : CLIFTON HAMPDEN : LOSS OF SERVICE : INCIDENT CANCELLED.
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Local power outage, no failure on the BT network. Incident Cancelled. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01865
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CLIFTON HAMPDEN : LOSS OF SERVICE : Reference 49592 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	49592		Issue :	1
	Detected Date:	21/12/2014		Detected Time:	03:58
	Start Date:	21/12/2014		Start Time:	03:58
	Anticipated Clear Date:	21/12/2014		Anticipated Clear Time:	05:58
	Next Update Date:	21/12/2014		Next Update Time:	05:21
	Incident Headline:	: CLIFTON HAMPDEN : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01865

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNOON MUX 303 : DEGRADED SERVICE : Reference 49501 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	49501		Issue :	FINAL
	Detected Date:	19/12/2014		Detected Time:	16:57
	Start Date:	19/12/2014		Start Time:	16:57
	Actual Clear Date:	21/12/2014		Actual Clear Time:	01:30
	Incident Headline:	: DUNOON MUX 303 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service fully restored as of 01:30. Root cause not yet known. Engineer has now been stood down however spare cards to remain on site as a pre caution. Enhanced monitoring will continue to be performed across this Mux. Root cause investigation will resume with the vendor support on Sunday 21st December. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01369
	Duration:	1 days 08 hours 33 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNOON MUX 303 : DEGRADED SERVICE : Reference 49501 : Issue 11 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	49501		Issue :	11
	Detected Date:	19/12/2014		Detected Time:	16:57
	Start Date:	19/12/2014		Start Time:	16:57
	Anticipated Clear Date:	21/12/2014		Anticipated Clear Time:	03:00
	Next Update Date:	21/12/2014		Next Update Time:	01:30
	Incident Headline:	: DUNOON MUX 303 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Vendor support have not been able to restore service remotely. On the vendors guidance, additional hardware has been ordered from stores, ETA to Dunoon are 23:50 and 00:35. Engineer has attended Greenock to collect donor hardware however none could be located on site. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01369

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNOON MUX 303 : DEGRADED SERVICE : Reference 49501 : Issue 10 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	49501		Issue :	10
	Detected Date:	19/12/2014		Detected Time:	16:57
	Start Date:	19/12/2014		Start Time:	16:57
	Anticipated Clear Date:	20/12/2014		Anticipated Clear Time:	22:00
	Next Update Date:	20/12/2014		Next Update Time:	22:00
	Incident Headline:	: DUNOON MUX 303 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Degraded service for 288 Broadband customers. There is a Technical Bridge on-going with the vendor and technical support carrying out further investigations. Spares are being ordered to site and records are being checked for donor cards which may be held at adjacent sites. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01369

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : DUNOON MUX 303 : DEGRADED SERVICE : Reference 49501 : Issue 9 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	49501		Issue :	9
	Detected Date:	19/12/2014		Detected Time:	16:57
	Start Date:	19/12/2014		Start Time:	16:57
	Anticipated Clear Date:	20/12/2014		Anticipated Clear Time:	18:00
	Next Update Date:	20/12/2014		Next Update Time:	18:00
	Incident Headline:	: DUNOON MUX 303 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Degraded service for 288 Broadband customers. The vendor support team have engaged their 3rd Line team to assist with investigations. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01369

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.