Broadband Incident Report : : DUNOON MUX 303 : DEGRADED SERVICE : Reference 49501 : Issue 11 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	49501		Issue :	11
	Detected Date:	19/12/2014		Detected Time:	16:57
	Start Date:	19/12/2014		Start Time:	16:57
	Anticipated Clear Date:	21/12/2014		Anticipated Clear Time:	03:00
	Next Update Date:	21/12/2014		Next Update Time:	01:30
	Incident Headline:	: DUNOON MUX 303 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Vendor support have not been able to restore service remotely. On the vendors guidance, additional hardware has been ordered from stores, ETA to Dunoon are 23:50 and 00:35. Engineer has attended Greenock to collect donor hardware however none could be located on site. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01369

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.