Broadband Incident Report : : DUNOON MUX 303 : DEGRADED SERVICE : Reference 49501 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	49501		Issue :	FINAL
	Detected Date:	19/12/2014		Detected Time:	16:57
	Start Date:	19/12/2014		Start Time:	16:57
	Actual Clear Date:	21/12/2014		Actual Clear Time:	01:30
	Incident Headline:	: DUNOON MUX 303 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service fully restored as of 01:30. Root cause not yet known. Engineer has now been stood down however spare cards to remain on site as a pre caution. Enhanced monitoring will continue to be performed across this Mux. Root cause investigation will resume with the vendor support on Sunday 21st December. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01369
	Duration:	1 days 08 hours 33 minutes

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