Sunday, December 21, 2014

Broadband Incident Report : : DUNOON MUX 303 : DEGRADED SERVICE : Reference 49501 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 49501   Issue : FINAL  
  Detected Date: 19/12/2014   Detected Time: 16:57  
  Start Date: 19/12/2014   Start Time: 16:57  
  Actual Clear Date: 21/12/2014   Actual Clear Time: 01:30  
     
  Incident Headline: : DUNOON MUX 303 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service fully restored as of 01:30. Root cause not yet known. Engineer has now been stood down however spare cards to remain on site as a pre caution. Enhanced monitoring will continue to be performed across this Mux. Root cause investigation will resume with the vendor support on Sunday 21st December. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01369
 
  Duration: 1 days 08 hours 33 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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