Broadband Incident Report : : STRATTON AUDLEY MUX 101 : LOSS OF SERVICE : Reference 1246 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1246		Issue :	2
	Detected Date:	10/01/2015		Detected Time:	00:17
	Start Date:	10/01/2015		Start Time:	00:17
	Anticipated Clear Date:	10/01/2015		Anticipated Clear Time:	05:00
	Next Update Date:	10/01/2015		Next Update Time:	03:00
	Incident Headline:	: STRATTON AUDLEY MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Following co-op with the transmission operational team, an engineer is en route to site to investigate further. He should arrive for 02:00. Root cause and estimated time of repair are unknown at present. Next update will be issued once the engineer completes his investigations or sooner with a significant development.
	Dialling Codes Affected:	01869

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STRATTON AUDLEY MUX 571 : LOSS OF SERVICE : Reference 1246 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1246		Issue :	1
	Detected Date:	10/01/2015		Detected Time:	00:17
	Start Date:	10/01/2015		Start Time:	00:17
	Anticipated Clear Date:	10/01/2015		Anticipated Clear Time:	02:17
	Next Update Date:	10/01/2015		Next Update Time:	01:17
	Incident Headline:	: STRATTON AUDLEY MUX 571 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01869

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SCOTLAND MULTIPLE MUXES : LOSS OF SERVICE : Reference 1078 : Issue 22 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1078		Issue :	22
	Detected Date:	09/01/2015		Detected Time:	07:59
	Start Date:	09/01/2015		Start Time:	07:57
	Anticipated Clear Date:	10/01/2015		Anticipated Clear Time:	12:00
	Next Update Date:	10/01/2015		Next Update Time:	09:00
	Incident Headline:	: SCOTLAND MULTIPLE MUXES : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	There are currently 23 of the 65 muxes still down affecting 4434 customers. The operational team are reviewing these muxes to check if power has been returned to any of the sites. There is no failure on the BT network and full restoration cannot be achieved until the local power company restores power to the area. Next update will be issued upon service restoration or sooner should there be a change in impact.
	Dialling Codes Affected:	01320 01330 01349 01350 01381 01389 01397 01445 01456 01463 01466 01470 01471 01478 01520 01546 01549 01571 01599 01631 01680 01700 01764 01770 01838 01847 01848 01851 01854 01862 01863 01866 01880 01887 01967 01971 01997 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SCOTLAND MULTIPLE MUXS MUX : LOSS OF SERVICE : Reference 1078 : Issue 21 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1078		Issue :	21
	Detected Date:	09/01/2015		Detected Time:	07:59
	Start Date:	09/01/2015		Start Time:	07:57
	Anticipated Clear Date:	09/01/2015		Anticipated Clear Time:	23:45
	Next Update Date:	09/01/2015		Next Update Time:	21:30
	Incident Headline:	: SCOTLAND MULTIPLE MUXS MUX : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	As the local power restores to some of the areas in Scotland, the operational team are seeing muxes recover, and service restoration achieved. As previously communicated, the root cause of this incident is a local power outage, and there is no failure on the BT network. At present there are 6866 customers which remain affected. Service has restored to 4145 customers at this time. Restoration can not be achieved until the local power company restores power to the area. Next update will be issued upon service restoration or sooner should there be a change in impact.
	Dialling Codes Affected:	01320 01330 01349 01350 01381 01389 01397 01445 01456 01463 01466 01470 01471 01478 01520 01546 01549 01571 01599 01631 01680 01700 01764 01770 01838 01847 01851 01854 01862 01863 01866 01880 01887 01967 01971 01997 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SCOTLAND MULTIPLE MUXS MUX : LOSS OF SERVICE : Reference 1078 : Issue 20 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1078		Issue :	20
	Detected Date:	09/01/2015		Detected Time:	07:59
	Start Date:	09/01/2015		Start Time:	07:57
	Anticipated Clear Date:	09/01/2015		Anticipated Clear Time:	19:00
	Next Update Date:	09/01/2015		Next Update Time:	19:00
	Incident Headline:	: SCOTLAND MULTIPLE MUXS MUX : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Please see the revised customer impact. As the local power restores to some of the areas in Scotland, the operational team are seeing muxes recover, and service restoration achieved. As previously communicated, the root cause of this incident is a local power outage, and there is no failure on the BT network. Restoration can not be achieved until the local power company restores power to the area. Next update will be issued upon service restoration or sooner should there be a change in impact.
	Dialling Codes Affected:	01320 01330 01349 01350 01381 01389 01397 01445 01456 01463 01466 01470 01471 01478 01520 01546 01549 01571 01599 01631 01680 01700 01764 01770 01838 01847 01851 01854 01862 01863 01866 01880 01887 01967 01971 01997 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : CROMARTY MUX 101 : LOSS OF SERVICE : INCIDENT CANCELLED : Reference 1211 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1211		Issue :	FINAL
	Detected Date:	09/01/2015		Detected Time:	15:58
	Start Date:	09/01/2015		Start Time:	15:42
	Actual Clear Date:	09/01/2015		Actual Clear Time:	15:42
	Incident Headline:	ADSL : CROMARTY MUX 101 : LOSS OF SERVICE : INCIDENT CANCELLED
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Incident cancelled, please refer to IMT1078/15 for all further updates. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01381
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SCOTLAND MULTIPLE MUXS MUX : LOSS OF SERVICE : Reference 1078 : Issue 19 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1078		Issue :	19
	Detected Date:	09/01/2015		Detected Time:	07:59
	Start Date:	09/01/2015		Start Time:	07:57
	Anticipated Clear Date:	09/01/2015		Anticipated Clear Time:	19:00
	Next Update Date:	09/01/2015		Next Update Time:	19:00
	Incident Headline:	: SCOTLAND MULTIPLE MUXS MUX : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Please see the revised customer impact. As the local power restores to some of the areas in Scotland, the operational team are seeing muxes recover, and service restoration achieved. As previously communicated, the root cause of this incident is a local power outage, and there is no failure on the BT network. Restoration can not be achieved until the local power company restores power to the area. Next update will be issued upon service restoration or sooner should there be a change in impact.
	Dialling Codes Affected:	01320 01330 01349 01350 01389 01397 01445 01456 01463 01466 01471 01478 01520 01546 01549 01571 01599 01631 01680 01700 01764 01770 01838 01847 01851 01854 01862 01863 01866 01880 01887 01967 01971 01997 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.