Broadband Incident Report : : PAINSCASTLE MUX 101 : LOSS OF (CI) : Reference 54989 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	54989		Issue :	5
	Detected Date:	25/11/2015		Detected Time:	15:49
	Start Date:	25/11/2015		Start Time:	14:41
	Anticipated Clear Date:	25/11/2015		Anticipated Clear Time:	22:30
	Next Update Date:	25/11/2015		Next Update Time:	21:30
	Incident Headline:	: PAINSCASTLE MUX 101 : LOSS OF (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	A radio engineer is currently en route to Bridge Sollars, ETA 20:30. Another radio engineer will be tasked to Painscastle, but there are currently no resource available. This has been escalated to senior management. Spares are on site at Bridge Sollars if required. Next update will be issued upon service restoration or sooner should there be a change in impact.
	Dialling Codes Affected:	01497 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PAINSCASTLE MUX 101 : LOSS OF (CI) : Reference 54989 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	54989		Issue :	4
	Detected Date:	25/11/2015		Detected Time:	15:49
	Start Date:	25/11/2015		Start Time:	14:41
	Anticipated Clear Date:	25/11/2015		Anticipated Clear Time:	18:54
	Next Update Date:	25/11/2015		Next Update Time:	18:54
	Incident Headline:	: PAINSCASTLE MUX 101 : LOSS OF (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Radio engineers are required on site at Bridge Sollars and Painscastle to carry out further investigations, ETA unknown at present. Suspected radio fault. Re-routes for Broadband customers have been unsuccessful. Spares have been ordered from Cardiff, ETA 21:00. Next update will be issued upon service restoration or sooner should there be a change in impact.
	Dialling Codes Affected:	01497 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : PAINSCASTLE MUX 101 : LOSS OF (CI) : Reference 54989 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	54989		Issue :	3
	Detected Date:	25/11/2015		Detected Time:	15:49
	Start Date:	25/11/2015		Start Time:	14:41
	Anticipated Clear Date:	25/11/2015		Anticipated Clear Time:	18:00
	Next Update Date:	25/11/2015		Next Update Time:	17:45
	Incident Headline:	: PAINSCASTLE MUX 101 : LOSS OF (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Please note this is child incident of IMT54985/15. EES engineers are currently on site at Bridge Sollars carrying out investigations. No spares on site. Spares have been ordered, ETA unknown at present. Re-routes are being looked into for the broadband customers by the operational teams. All further internal updates regarding customer impact and recovery actions will be via that incident.
	Dialling Codes Affected:	01497 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : PAINSCASTLE MUX 101 : LOSS OF SERVICEADSL : ##### MUX ### : LOSS OF SERVICE (CI) : Reference 54989 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	54989		Issue :	2
	Detected Date:	25/11/2015		Detected Time:	15:49
	Start Date:	25/11/2015		Start Time:	14:41
	Anticipated Clear Date:	25/11/2015		Anticipated Clear Time:	16:41
	Next Update Date:	25/11/2015		Next Update Time:	16:49
	Incident Headline:	ADSL : PAINSCASTLE MUX 101 : LOSS OF SERVICEADSL : ##### MUX ### : LOSS OF SERVICE (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Customer impact: Loss of internet services for {197} Broadband customers.PXS DSL 101 Current Situation: Completing initial diagnostics. Root cause and estimated time of repair are not known at present
	Dialling Codes Affected:	01497 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : PAINSCASTLE MUX 101 : LOSS OF SERVICEADSL : ##### MUX ### : LOSS OF SERVICE (CI) : Reference 54989 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	54989		Issue :	1
	Detected Date:	25/11/2015		Detected Time:	15:49
	Start Date:	25/11/2015		Start Time:	14:41
	Anticipated Clear Date:	25/11/2015		Anticipated Clear Time:	16:41
	Next Update Date:	25/11/2015		Next Update Time:	16:49
	Incident Headline:	ADSL : PAINSCASTLE MUX 101 : LOSS OF SERVICEADSL : ##### MUX ### : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01497 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[STROMNESS HISTORIC]: MUX 101 : LOSS OF SERVICE : Reference 54630 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	54630		Issue :	FINAL
	Detected Date:	24/11/2015		Detected Time:	01:34
	Start Date:	24/11/2015		Start Time:	01:30
	Actual Clear Date:	24/11/2015		Actual Clear Time:	01:30
	Incident Headline:	ADSL :[STROMNESS HISTORIC]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Please note: incident cancelled. This was part of a planned work to replace hardware at Kirkwall PW263527
	Closure Details:	Please note: incident cancelled. This was part of a planned work to replace hardware at Kirkwall PW263527 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01856
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[STROMNESS HISTORIC]: MUX 301 : LOSS OF SERVICE : Reference 54657 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	54657		Issue :	FINAL
	Detected Date:	24/11/2015		Detected Time:	01:35
	Start Date:	24/11/2015		Start Time:	01:29
	Actual Clear Date:	24/11/2015		Actual Clear Time:	01:29
	Incident Headline:	ADSL :[STROMNESS HISTORIC]: MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Please note: incident cancelled. This was part of a planned work to replace hardware at Kirkwall PW263527 BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01856
	Duration:	0 days 00 hours 00 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.