Friday, October 12, 2007

Broadband Incident Report : : BIRMINGHAM SHIRLEY MUX 003: DEGRADED SERVICE : Reference 25388 : Issue FINAL :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 25388   Issue : FINAL  
  Detected Date: 12/10/2007   Detected Time: 12:28  
  Start Date: 12/10/2007   Start Time: 12:28  
  Actual Clear Date: 12/10/2007   Actual Clear Time: 12:41  
     
  Incident Headline: : BIRMINGHAM SHIRLEY MUX 003: DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Service has been restored by completing a reboot of the CP card.
BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
012124012160012162012169012173
012174012160012162012169
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 12/10/2007 12:49

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