Tuesday, October 30, 2007

Broadband Incident Report : : ERX6. ILFORD3 : LOSS OF SERVICE : Reference 26977 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 26977   Issue : FINAL  
  Detected Date: 30/10/2007   Detected Time: 07:20  
  Start Date: 30/10/2007   Start Time: 07:17  
  Actual Clear Date: 30/10/2007   Actual Clear Time: 09:00  
     
  Incident Headline: : ERX6. ILFORD3 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.




 
  Progress Details: Service has been restored by completing a
Reboot Of Application
This issue may have been due to
a Data Fault
BT regrets any inconvenience this may have caused.


 
  Dialling Codes Affected:
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 30/10/2007 09:13

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